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• Заказ доставили не в тот день
• Не предупредили о переносе даты
Комментарий:
Доставка была не от магазина, а от сторонней курьерской службы, с которой они сотрудничают.
Магазин передал доставке неверный номер телефона и не передал комментарии с пояснениями, как удобнее найти адрес доставки.
У самой курьерской службы сомнительное правило: если не дозвонился до покупателя, то доставку никто не привезёт и более того, никто не сообщит, что тебе её не доставят.
Доставка выбрана была с 13 до 16. Номер курьера мне отправили утром в чате яндекса, и только благодаря этому я смог связаться с ним (в 18:00) и узнать, что доставку мне никто не привезёт, тк до меня не дозвонились. Я написал в чат с магазином, чтобы они добавили информацию по заказу и записали еще несколько доп номеров для связи. Они мне ответили, что добавить ничего не могут. И только потом, сам курьер мне скинул смс с номером курьерской службы и там я выяснил, что магазином был указан совершенно левый номер. С диспетчером я сам поменял нужную информацию, добавил комментарии и доп. номера для связи, и на следующий день мне благополучно привезли заказ.
Добрый день, к сожалению площадка маркета указывает подменные номера и фиксирует в рамках контроля звонки на них. Изменить номер мы не можем , так как если внесено изменение магазином нам могут выдать блокировку, так как звонок не пройдет по системам маркета. Если клиент не выходит на связь заказ либо о отменяется . С курьерской службой будет проведена работа относительно исправления номеров по заказам. Спасибо что обратили внимание на данную ошибку. Очень жаль, что у Вас сложился негативный опыт взаимодействия. Приносим извинения за доставленные неудобства.
Добрый день, к сожалению площадка маркета указывает подменные номера и фиксирует в рамках контроля звонки на них. Изменить номер мы не можем , так как если внесено изменение магазином нам могут выдать блокировку, так как звонок не пройдет по системам маркета. Если клиент не выходит на связь заказ либо о отменяется . С курьерской службой будет проведена работа относительно исправления номеров по заказам. Спасибо что обратили внимание на данную ошибку. Очень жаль, что у Вас сложился негативный опыт взаимодействия. Приносим извинения за доставленные неудобства.
• Курьер приехал не в то время
• Заказ доставили не в тот день
Комментарий:
Доставку переснесли на другой день на неудобное мне время БЕЗ моего ведома, ссылаясь, что курьер не дозвонился до меня - при этом у меня пропущенных звонков нет.
Добрый день!
В связи с новогодними праздниками у курьерской службы высокая загруженность, приносим извинения за неудобства! Надеемся, что в дальнейшем такой ситуаци не произойдет.
Спасибо!
Добрый день!
В связи с новогодними праздниками у курьерской службы высокая загруженность, приносим извинения за неудобства! Надеемся, что в дальнейшем такой ситуаци не произойдет.
Спасибо!
Читать дальше
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