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У одного курьера сломалась машина, перегрузили другому. Другому забыли проставить мой адрес на карте. Никто ни о чем не сообщал. Если бы сам не развил бурную телефонную деятельность, заказ так бы и не доставили (его формально перенесли на следующий, но доставили таки в тот же день в 21:30). В результате я ждал заказ с 13:00 до 21:30. Плохо отработаны схемы действий при форсмажорах. Ошибки организации процесса. А вот сами курьеры молодцы! Справились с независящими от них трудностями и заказ доставили в тот же день! Курьеры молодцы, а организаторы (менеджеры) процесса подкачали.
Курьер, впихнул товар в руки не дождавшись пинкода из сообщения. И теперь понятно почему , товар не соответсвует описанию. А представитель магазин в наглую врет потом в диалоге.
спасибо за отзыв ! согласно ст 18 зозпп ,вы могли проверить товар при получении сказав об этом курьеру. Также , пин код ,необязателен для получения.
В возврате судя по чату вам не отказывали ,вы сами отказались и оставили заказ себе ,что значит вы приняли его и согласились с его комплектацией и характеристиками .
спасибо за отзыв ! согласно ст 18 зозпп ,вы могли проверить товар при получении сказав об этом курьеру. Также , пин код ,необязателен для получения.
В возврате судя по чату вам не отказывали ,вы сами отказались и оставили заказ себе ,что значит вы приняли его и согласились с его комплектацией и характеристиками .
• Курьер не сообщил, когда приедет
• Заказ не подняли на этаж
• Курьер приехал не в то время
Комментарий:
К товару претензий нет! НО 🙌🏻 в назначенное время никто не приехал и не позвонил, что задерживается. Когда я начала выяснять что же такое с доставкой, то мне продавец присылал номера телефонов курьера и курьерской службы. Как же они были удивлены, когда я говорила что жду от них доставку. Привезли на два часа позже, но хоть спасибо, что привезли… полный бардак у продавца. Служба поддержки продавца и клиентский сервис очень далеки друг от друга!
добрый день ! спасибо за отзыв . мы уточним информация по вашей доставке , и предпримем необходимые меры.
добрый день ! спасибо за отзыв . мы уточним информация по вашей доставке , и предпримем необходимые меры.
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