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сервестный центр не отвечает по телефону. Нарушения закона о возврате, ремонте. 60 дней это перебор!
Комментарий:
Купил карту 3070ti отработал примерно пару месяцев и накрылась. Пытался дозвониться до сервестного центра не удалось. Робот говорит что вам перезвонят. Пара недель прошла не перезвонили. Отношение к клиенту такое себе. Дозвонился до магазина, сдал карту. 20 дней на проверке и 40 на ремонт!!! Ужас!!! Не могу рекомендовать магазин кому либо.
Сделал заказ 26.02.22, процессор i5 12600k, доставка должна была быть 02.03.22 , магазин прислал смс, что все в силе, я сам звонил два дня и спрашивал все ли будет доставлено, меня убеждали что да. В других магазинах я заказал другие комплектующие, сегодня 28.02.22 пришло смс, что заказ отменён, товара нет в наличии. Как это понимать, у меня собраны все комплектующие, все готово к сборке, а магазин отменяет заказ, на телефон магазин не отвечает. Заказ номер 1654862
Заказал видекарту RX 580 8gb, Привезли видеокарту RX 580 2048 SP 8GB, которая является слабее RX 580.Не было времени позвонить сразу т.к. менять все равно сразу бы не поехал т.к. находился вне города.Менять видеокарту отказались и исправили неточность на сайте,сменив кол-во потоков с 2300 на 2048 в описании,сказав, что у них указан код видеокарты от производителя и мол сам виноват,Что не посмотрел.Потратил 60 тыс, не на тот товар, который хотел, не советую данную "контору"
Комментарий:
Должен был перезвонить продавец, в итоге спустя сутки сам им позвонил
Добрый день!
Сожалеем о сложившейся ситуации. Как известно, возврат товара надлежащего качества возможен в течение 7 дней при условии, что товар не использовался, сохранил товарный вид и целостность заводских пломб. С Вашей стороны в течение 7 дней после доставки, к сожалению, не последовал звонок нам для уточнения информации по поводу возврата товара.
Мы готовы были пойти на встречу и вернуть Вам денежные средства за товар несмотря на то, что прошло более 7 дней с момента доставки. Вместе с тем Вы сообщили, что пользовались товаром (вскрыли, устанавливали в ПК, использовали) и в этом случае произвести возврат, к сожалению, не представляется возможным.
Дополнительно сообщаем, что префикс "2048 SP" указан далеко не везде, кто продаёт аналогичный товар, поэтому всегда рекомендуется проверять характеристики по заводскому коду производителя, который зачастую указан на странице товара.
Надеемся на Ваше понимание.
С Уважением, интернет-магазин Wite
Добрый день!
Сожалеем о сложившейся ситуации. Как известно, возврат товара надлежащего качества возможен в течение 7 дней при условии, что товар не использовался, сохранил товарный вид и целостность заводских пломб. С Вашей стороны в течение 7 дней после доставки, к сожалению, не последовал звонок нам для уточнения информации по поводу возврата товара.
Мы готовы были пойти на встречу и вернуть Вам денежные средства за товар несмотря на то, что прошло более 7 дней с момента доставки. Вместе с тем Вы сообщили, что пользовались товаром (вскрыли, устанавливали в ПК, использовали) и в этом случае произвести возврат, к сожалению, не представляется возможным.
Дополнительно сообщаем, что префикс "2048 SP" указан далеко не везде, кто продаёт аналогичный товар, поэтому всегда рекомендуется проверять характеристики по заводскому коду производителя, который зачастую указан на странице товара.
Надеемся на Ваше понимание.
С Уважением, интернет-магазин Wite
Настолько быстрая, удобная работа по оформлению и доставке товара подразумевает не менее быструю и адекватную реакцию на косяки в вашей цепочке. А не мурыжить клиента между менеджерами-заявками, формами, тратой кучи времени
Добрый день, Борис!
К сожалению, нам не удалось найти Ваше обращение в наш магазин.
Доставкой занимается Яндекс.Маркет, и мы на это повлиять не можем.
Уточните пожалуйста, Вы получили свой заказ? С ним что-то не так? Можете связаться с нами по телефону +7(812) 309-33-00 для решения вопроса.
С уважением, отдел контроля качества wite.ru
Добрый день, Борис!
К сожалению, нам не удалось найти Ваше обращение в наш магазин.
Доставкой занимается Яндекс.Маркет, и мы на это повлиять не можем.
Уточните пожалуйста, Вы получили свой заказ? С ним что-то не так? Можете связаться с нами по телефону +7(812) 309-33-00 для решения вопроса.
С уважением, отдел контроля качества wite.ru
Углы коробки телефона помяты. При вскрытии обнаружил, что цвет телефона, за который я переплатил пару тысяч (белая луна), не соответствует заказанному. Просто обманули.
Товар оплачен, получил в помятой упаковке. После вскрытия упаковки товар не работает, не заряжается. За собственный счёт нужно ехать в московский район из приморского по ЗСД оставлять заявление, ждать 3-5 дней, приезжать сново, подтверждать что товар … вно возвращать деньги через кассу и ехать обратно со сладким чувством что вернули деньги при этом магазин нанёс ущерб моральный и материальный.
Здравствуйте Александр. Будьте добры, уточните номер Вашего заказа.
С уважением, отдел контроля качества WITE
Здравствуйте Александр. Будьте добры, уточните номер Вашего заказа.
С уважением, отдел контроля качества WITE
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