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Во-первых, коробка с роботом весит около 20 кг и размером с духовой шкаф, я этого не знала, поэтому пришла на получение без мужа и очень удивилась данному факту. Учитывайте это.
Во-вторых, уж не знаю что за ретроградный меркурий был для этого пылесоса 28 и 29 июня, но при первом тестовом прогоне уборки роботом (сухая+влажная) он категорически отказывался выполнять две функции одновременно, хотя в приложении стояло все правильно. То мопы он оставляет на станции (убрали в ручную эту функцию в приложении), то ездит и просто пылесосит не опуская мопы на пол, то на станции не промывает швабры, хотя звук вращающихся мопов был (и в приложении обозначалось "очистка швабр"), но вода не шла (при этом, когда нажимаешь кнопку очистки станции, вода спокойно поступает в лоток). Чистая вода вообще не убавлялась, только при подаче воды в лоток.
Давай читать в интернете, что это за ошибка, там описывались два варианта:
1) завоздушенность системы (сразу нет, так как вода при очистке лотка спокойно поступала)
2) системная ошибка, которая сбрасывается переключением функций уборки в приложении (то настройки для ковра надо изменить, то с мощностью надо поиграться и т.д.)
Времени не было из-за дел, мы периодически пытались с ним что-то делать (меняли настройки в приложении), но толком ничего не помогало. К Алисе он категорически отказывался подключаться.
В итоге, в воскресенье, волшебным образом, он просто стал нормально работать (хотя с субботы мы ничего не меняли), и мопы полоскает, и вода чистая уходит, и грязная вода заполняется, и к Алисе с первого раза приконектился.
Что с ним было? А фиг знает! Похоже, что была какая-то системная ошибка в эти два дня.
Нервов потрепал знатно, так как техника не дешевая, мы уже готовы были его сдать как бракованного.
По качеству уборки, конечно, все супер, единственный минус, который я заметила: он "боится" штор, не едет до стены сквозь них, поэтому остается непромытая зона. Может это настраивается в приложении, но я боюсь уже там что-то менять.
Добрый день, Иван!
Приносим извинения за ошибку в комплектации вашего заказа. Для возврата товара, пожалуйста, отправьте заявку в личном кабинете, и мы рассмотрим её в кратчайшие сроки.
Добрый день, Иван!
Приносим извинения за ошибку в комплектации вашего заказа. Для возврата товара, пожалуйста, отправьте заявку в личном кабинете, и мы рассмотрим её в кратчайшие сроки.
Здравствуйте, Дмитрий! Благодарим вас за положительную оценку нашего товара. Ваше мнение важно для нас, и мы стремимся предоставлять только качественные товары. Желаем вам приятного использования! Очень жаль, что вы столкнулись с такой ситуацией, мы передаем заказы в доставку в целостности и сохранности. Передадим ваш комментарий.
Здравствуйте, Дмитрий! Благодарим вас за положительную оценку нашего товара. Ваше мнение важно для нас, и мы стремимся предоставлять только качественные товары. Желаем вам приятного использования! Очень жаль, что вы столкнулись с такой ситуацией, мы передаем заказы в доставку в целостности и сохранности. Передадим ваш комментарий.
Верх наглости, подлости и неуважению к клиенту. Если не можете вовремя доставлять, дайте возможность забирать самим из ПВЗ. Полтора суток держали в неведении... И даже скидку не предложили. Причем я неоднократно спрашивал 23 числа привезут или нет.
Мы приносим свои извинения за возникшие неудобства. Мы обязательно учтем ваше пожелание о возможности самостоятельного забора товара из ПВЗ. Надеемся на ваше понимание и готовы предложить вам компенсацию за ожидание.
Мы приносим свои извинения за возникшие неудобства. Мы обязательно учтем ваше пожелание о возможности самостоятельного забора товара из ПВЗ. Надеемся на ваше понимание и готовы предложить вам компенсацию за ожидание.
Благодарим за отзыв. Мы извиняемся за неудобства и готовы помочь вам с заказом адаптера для вилки. Пожалуйста, свяжитесь с нашей службой поддержки для уточнения деталей.
Благодарим за отзыв. Мы извиняемся за неудобства и готовы помочь вам с заказом адаптера для вилки. Пожалуйста, свяжитесь с нашей службой поддержки для уточнения деталей.
Приносим извинения за задержку доставки и неправильный цвет телефона. Мы обязательно разберемся в ситуации и предпримем все необходимые меры, чтобы исправить ошибку.
Приносим извинения за задержку доставки и неправильный цвет телефона. Мы обязательно разберемся в ситуации и предпримем все необходимые меры, чтобы исправить ошибку.
Целую неделю кормили завтраками говорили ждите с 10 до 23 и я ждал 18, 19, 20, 21, 22 числа.. привезли только через неделю я уже собирался отклонять заказ. Сам курьер нормальный я сомневаюсь, что это он катался с моей огромной коробкой неделю.
Благодарим вас за обратную связь. Мы сожалеем, что у вас возникли проблемы с заказом. Пожалуйста, свяжитесь с нашей службой поддержки, чтобы мы могли решить эту ситуацию.
Благодарим вас за обратную связь. Мы сожалеем, что у вас возникли проблемы с заказом. Пожалуйста, свяжитесь с нашей службой поддержки, чтобы мы могли решить эту ситуацию.
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Учитывайте это.\nВо-вторых, уж не знаю что за ретроградный меркурий был для этого пылесоса 28 и 29 июня, но при первом тестовом прогоне уборки роботом (сухая+влажная) он категорически отказывался выполнять две функции одновременно, хотя в приложении стояло все правильно. То мопы он оставляет на станции (убрали в ручную эту функцию в приложении), то ездит и просто пылесосит не опуская мопы на пол, то на станции не промывает швабры, хотя звук вращающихся мопов был (и в приложении обозначалось \"очистка швабр\"), но вода не шла (при этом, когда нажимаешь кнопку очистки станции, вода спокойно поступает в лоток). 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