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Очень огорчены - планшет оказался б/у (упаковка повреждена и без целофана, отсутствовали защитные плёнки на экране и камере, на экране отпечатки пальцев, наклейка на тыльной стороне криво приклеена, адаптер питания без защитной плёнки, провод зарядки без стяжки, скоба для сим-карты извлекалась из упаковки, инструкция не в пакете, все фото приложил к форме возврата), оформил возврат, хотя уже купили защитное стекло и чехол (ребёнок в слезах, т.к. планшет на день рождения…).
Касательно доставки - в сроки уложились, но… лучше, чтобы доставка была в пункт выдачи. С 12 часов дня наблюдал, как курьер курсирует по району, но не привозил планшет. Позвонил в поддержку, сказали, что курьер наберёт за 40 мин. По факту курьер позвонил в 16:51 и сказал, что будет через 15 мин, а товар отдал в 17:30, т.е. через 39 мин. Курьер передал товар без фиксации передачи (без проверки упаковки и содержимого, не удивлюсь, что на планшете уже есть чья-то учётка, т.к. даже не включал его). Очень рассчитываю на будущее получить качественный товар (новый в новой запечатанной упаковке) и по возможности в пункт выдачи, а компании Яндекс проверить магазин. Спасибо.
В пункте выдачи товара омрачило отношение продавца . Товар изначально стоил 230 рублей и он был частично оплачен промокодом Яндекс Маркет, при оформлении заказа. При получении и оплате сотрудник магазина в пункте выдачи продавца телемаркет 24 уверял , что к оплате 230 рублей и что про скидку по промокоду с яндекс маркета ему не известно. После препираний он все же продал за 130 рублей. Но это было унизительно, продавец держался достаточно не уважительно ко мне ,как к покупателю.
Рекомендую провести обучение продавца ,представляющего сеть ,которая позволит исключить неслаженность в работе телемаркет 24 и Яндекс Маркета. Книжка чехол не та , что на фото в карточке товара.
Комментарий:
Очень помогло общение с мереджерами компании Телемаркет двадцать четыре ,которые оперативно решили проблему, описанную выше ,менеджер из офиса телемаркет двадцать четыре (не продавец) сам позвонил ,предложил варианты урегулирования вопроса. Вопрос решен ,благодаря менеджерам офиса телемаркет двадцать четыре, а за их внимательное отношение к вопросам покупателя отдельное спасибо.
Спасибо за отзыв и положительную оценку нашей работы.Мы благодарны Вам за то, что выбрали именно нас. Ждем Вас снова за выгодными покупками.. С Уважением, компания Телемаркет. 8 (800) 234-50-60
Спасибо за отзыв и положительную оценку нашей работы.Мы благодарны Вам за то, что выбрали именно нас. Ждем Вас снова за выгодными покупками.. С Уважением, компания Телемаркет. 8 (800) 234-50-60
Хотим разобраться в ситуации, подскажите пожалуйста ваш номер телефона для решения ситуации, мы с Вами свяжемся. С Уважением, компания Телемаркет. 8 (800) 234-50-60
Хотим разобраться в ситуации, подскажите пожалуйста ваш номер телефона для решения ситуации, мы с Вами свяжемся. С Уважением, компания Телемаркет. 8 (800) 234-50-60
• Упаковка повреждена
• Сотрудник пункта выдачи был без маски
Комментарий:
Не удалось проверить товар в пункте самовывоза, на мою просьбу, сказали:-"как вы себе это представляете?"
2 года назад
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