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Огорчает приоритет пунктов выдачи относительно единичных доставок. К курьеру нет совершенно никаких вопросов. А к алгоритму построения маршрута есть. Насколько адекватно строит маршрут приложение для такси, настолько не адекватно строит маршрут приложение для курьеров. Курьер находился в 5 минутах от моего адреса. Но уехал совершенно в другом направлении и был у меня спустя только 1,5 часа. По причине алгоритмов.
Здравствуйте, Константин!
Приносим свои извинения и благодарим вас за честный отзыв!
Мы уже работаем над тем, чтобы сделать качество обслуживания лучше и эффективнее.
Здравствуйте, Константин!
Приносим свои извинения и благодарим вас за честный отзыв!
Мы уже работаем над тем, чтобы сделать качество обслуживания лучше и эффективнее.
Здравствуйте!
Мы понимаем ваши эмоции и приносим свои извинения за доставленные неудобства.
Также хотим поблагодарить вас за честную обратную связь — мы уже проводим работу над ошибками, чтобы в будущем подобная ситуация не повторилась.
Здравствуйте!
Мы понимаем ваши эмоции и приносим свои извинения за доставленные неудобства.
Также хотим поблагодарить вас за честную обратную связь — мы уже проводим работу над ошибками, чтобы в будущем подобная ситуация не повторилась.
• Заказ подняли на этаж
• Курьер был вежлив
• Курьер позвонил заранее
• Товары надёжно упакованы
• Была возможность проверить товар
• Не было проблем с оплатой
Комментарий:
Привезли на следующий день от даты доставки, прождала весь день, а на следующий хорошо позвонили за час, неслась по пробкам. Хорошо бы рассчитывать маршрут по количеству заказов, если они в разных городах Подмосковья.
Здравствуйте, Марина!
Спасибо за ваш отзыв — это очень ценно для нас. Надеемся, что следующие покупки оставят у вас только положительные впечатления.
Здравствуйте, Марина!
Спасибо за ваш отзыв — это очень ценно для нас. Надеемся, что следующие покупки оставят у вас только положительные впечатления.
Читать дальше
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