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Целый день прождал заказ, в итоге к концу дня решил написать в поддержку. Оказалось, что мой заказ и не собирались привозить в указанный день. Перенесли на следующий, доставили только под вечер, но было ощущение, что вообще не привезут. Рекомендую сделать функцию, чтобы было видно , какой ваш заказ в очереди и какой заказ щас выполняет курьер. Иначе приходится весь день быть привязанным к дому, а как в моем случае, еще и не факт, что вам его привезут в назначенную дату и время.
Кофемашина была куплена 27.12.22. Использовать начал 30.12.22. Все было хорошо. Варит отличный и вкусный кофе. Но 02.01.22 сломалась, если посчитать за эти дни свареных чашек ну не более 10. Очень жаль, что кофемашина не работает. Наверное какой-то брак. Возврат
К сегодняшнему курьеру претензий нет, очаровательный молодой человек.
Претензия к логистике, нагрузили бедных курьеров сверх меры, так, что они вынуждены до самой ночи работать.
Перенос даты, прикрываясь загруженностью (как будто Новый год наступил впервые!!!), нет оповещения о переносах, в первый раз пока сама не позвонила, не узнала бы, что доставки в этот день не будет.
Никак не пытаются уладить конфликт, кроме как извиняясь и говоря, что очень подвели (мне не нужны извинения, мне нужно решение моей проблемы).
Очень недовольна! Зачем так нагружать курьеров, если прекрасно можно привозить в пункт выдачи заказов, но этого даже не было предложено. Время доставки с 09:00 до 18:00, это что за интервал такой? Весь день сидеть и ждать заказ, а в итоге не дождаться его.
Я потратила 2 дня на ожидания, и доставку в 00:40 вы считаете нормой?
В общем, улучшайте качество обслуживания, потому что в современном мире такое не годится. Любые другие организации предлагают бонусы, поощрения, держатся за каждого клиента, тут всем на все плевать, клиентоориентированность на нуле.
Отвратительная работа службы доставки. В поддержке, кроме извините других слов не знают и решить ничего не могут. Заказ опоздал на 48 часов. Если вы планируете купить подарок чтоб его привезли в назначенный день не связывайтесь с яндекс базаром.
Работа маркета заставляет меня расстраиваться ,так как доставку перенесли именно на тот день когда я не мог забрать ,на другой день не переносится в приложении ,курьер супер грубый ,не предупредил о том что приехал к дому ,мне пришлось срываться с работы и ехать домой что бы забрать посылку ,позже ехать обратно ,порекомендовал бы друзьям лавку для заказа продуктов ,и то чаще всего приходится ждать пару часов свои продукты
Товар который был заказан еще не проверял
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