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• Курьер приехал точно в срок
• Курьер был вежлив
• Курьер позвонил заранее
• Товары надёжно упакованы
• Была возможность проверить товар
• Не было проблем с оплатой
Комментарий:
Всё доставили в срок и точно. Курьер и продавец молодцы всё сделали красиво рекомендую.
Добрый день, Елена!
Пока затрудняюсь прокомментировать повреждение стекла, т.к. при получении заказа никаких претензий по качеству товара заказчиком не высказывалось, товар был принят и оплачен.
Что касается даты доставки, то при оформлении заказа вами было выбрано и подтверждено 16 апреля - именно в этот день заказ и был вам доставлен.
Если с защитным стеклом действительно есть проблема, мы обязательно её решим! Свяжитесь, пожалуйста, с нами: (495)120-30-32 или просто напишите на service@quke.ru.
Надеемся на получение обратной связи! Спасибо.
С уважением, коммерческий директор
интернет-магазина Quke.ru Иван Анисимов
Добрый день, Елена!
Пока затрудняюсь прокомментировать повреждение стекла, т.к. при получении заказа никаких претензий по качеству товара заказчиком не высказывалось, товар был принят и оплачен.
Что касается даты доставки, то при оформлении заказа вами было выбрано и подтверждено 16 апреля - именно в этот день заказ и был вам доставлен.
Если с защитным стеклом действительно есть проблема, мы обязательно её решим! Свяжитесь, пожалуйста, с нами: (495)120-30-32 или просто напишите на service@quke.ru.
Надеемся на получение обратной связи! Спасибо.
С уважением, коммерческий директор
интернет-магазина Quke.ru Иван Анисимов
• Курьер приехал точно в срок
• Заказ подняли на этаж
• Курьер позвонил заранее
• Не было проблем с оплатой
Комментарий:
Курьер ходил вокруг дома и не мог найти подъезд. Впервые такое ) И слушать не хотел ориентиры. Очень нервничал, перебивал и жаловался, что несколько раз вокруг дома обошел. Сомневался, что мой подъезд существует. Я даже на миг подумал, что он сейчас психанет и уедет обратно )
Здравствуйте, Герман!
Проверил информацию по вашему заказу: он был оформлен на Маркете 30 марта, выбранным и подтверждённым интервалом доставки было указано 1 апреля с 12 до 18 часов. Мы доставили Ваш заказ по указанному адресу именно 1-го числа.
Если имеющаяся у меня иформация не соответствует действительности, давайте попробуем разобраться в ситуации! Возможно, произошла какая-то ошибка.
Свяжитесь, пожалуйста, с нами: (495)120-30-32 или просто напишите на big_boss@quke.ru - обязательно выясним все детали этой ситуации! Спасибо.
С уважением, коммерческий директор
интернет-магазина Quke.ru Иван Анисимов
Здравствуйте, Герман!
Проверил информацию по вашему заказу: он был оформлен на Маркете 30 марта, выбранным и подтверждённым интервалом доставки было указано 1 апреля с 12 до 18 часов. Мы доставили Ваш заказ по указанному адресу именно 1-го числа.
Если имеющаяся у меня иформация не соответствует действительности, давайте попробуем разобраться в ситуации! Возможно, произошла какая-то ошибка.
Свяжитесь, пожалуйста, с нами: (495)120-30-32 или просто напишите на big_boss@quke.ru - обязательно выясним все детали этой ситуации! Спасибо.
С уважением, коммерческий директор
интернет-магазина Quke.ru Иван Анисимов
Здравствуйте, Алина! Приношу извинения, если доставили вам неудобства!
Насколько я знаю, наша служба качества уже связывалась с вами, дала все пояснения по ситуации и проблема давно решена. Надеюсь, что ваше мнение о нашей работе изменилось в лучшую сторону, а полученная нами оценка на самом деле заслуживает изменения. По крайней мере в устной форме вы нам об этом сообщили.
Самое главное, что никаких разногласий у нас с вами больше нет!
Будем рады видеть вас снова в нашем магазине!
С уважением, коммерческий директор
интернет-магазина Quke.ru Иван Анисимов
Здравствуйте, Алина! Приношу извинения, если доставили вам неудобства!
Насколько я знаю, наша служба качества уже связывалась с вами, дала все пояснения по ситуации и проблема давно решена. Надеюсь, что ваше мнение о нашей работе изменилось в лучшую сторону, а полученная нами оценка на самом деле заслуживает изменения. По крайней мере в устной форме вы нам об этом сообщили.
Самое главное, что никаких разногласий у нас с вами больше нет!
Будем рады видеть вас снова в нашем магазине!
С уважением, коммерческий директор
интернет-магазина Quke.ru Иван Анисимов
Читать дальше
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