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• Курьер приехал точно в срок
• Заказ подняли на этаж
• Курьер был вежлив
• Курьер позвонил заранее
• Была возможность проверить товар
• Не было проблем с оплатой
Добрый день, Mehrdad! Приношу извинения, если доставили вам неудобства!
Мы стараемся дать своим покупателям максимум информации - на сайте представлены все данные о нашем пункте выдачи в г. Тверь: точный адрес, расположение на виртуальной карте, фото и описание. Помимо этого, информация дублируется в смс, и мы подробно представлена на Я.Картах.
Мне очень жаль, что такой не самый очевидный нюанс в итоге повлиял на получение нами низкой оценки! Мы обязательно рассмотрим дополнительные варианты информирования о местонахождении нашего пункта выдачи.
Спасибо.
С уважением, коммерческий директор
интернет-магазина Quke.ru Иван Анисимов
Добрый день, Mehrdad! Приношу извинения, если доставили вам неудобства!
Мы стараемся дать своим покупателям максимум информации - на сайте представлены все данные о нашем пункте выдачи в г. Тверь: точный адрес, расположение на виртуальной карте, фото и описание. Помимо этого, информация дублируется в смс, и мы подробно представлена на Я.Картах.
Мне очень жаль, что такой не самый очевидный нюанс в итоге повлиял на получение нами низкой оценки! Мы обязательно рассмотрим дополнительные варианты информирования о местонахождении нашего пункта выдачи.
Спасибо.
С уважением, коммерческий директор
интернет-магазина Quke.ru Иван Анисимов
Пункт выдачи искал более часа. Продавец - высокомерная и недалекая девушка. Когда объяснил ей проблему со сложностью поиска пункта, сказала, что это вопрос не к ней, и никому об этом она сообщать не собирается.
При выдаче заказа комплектность проверить не смогла. Сказала, что это не её дело. Сдачу дала только после напоминания. Гарантийный талон не заполнила.
Удивительное обслуживание. Впоследствии постараюсь обходить этот пункт выдачи стороной.
Здравствуйте, Руслан!
Описываемая вами ситуация произошла по причине того, что в здании торгового центра вы искали пункт выдачи заказов Я.Маркета, а не нашего магазина.
На нашем сайте представлены все данные о пункте выдачи в Воронеже: точный адрес, расположение на виртуальной карте, фото и описание. Помимо этого, информация дублируется в смс, и мы подробно представлена на Я.Картах.
За поведение сотрудника приношу вам извинения, дополнительную работу с персоналом обязательно проведу!
Надеюсь, что на итоговую оценку по прошествии времени повлияет в том числе качество работы и надёжность реализуемого нами товара.
Благодарю вас за обратную связь!
С уважением, коммерческий директор
интернет-магазина Quke.ru Иван Анисимов
Здравствуйте, Руслан!
Описываемая вами ситуация произошла по причине того, что в здании торгового центра вы искали пункт выдачи заказов Я.Маркета, а не нашего магазина.
На нашем сайте представлены все данные о пункте выдачи в Воронеже: точный адрес, расположение на виртуальной карте, фото и описание. Помимо этого, информация дублируется в смс, и мы подробно представлена на Я.Картах.
За поведение сотрудника приношу вам извинения, дополнительную работу с персоналом обязательно проведу!
Надеюсь, что на итоговую оценку по прошествии времени повлияет в том числе качество работы и надёжность реализуемого нами товара.
Благодарю вас за обратную связь!
С уважением, коммерческий директор
интернет-магазина Quke.ru Иван Анисимов
Хорошо, что смогли обговорить день доставки и место. Но вот с доставкой к месту много вопросов было.
2 месяца назад
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