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К доставке претензий нет. А наушник перестал работать через неделю. Попробую перезаказать, хотя читала что у вас вернуть или обменять невозможно. Вы находите 100 причин, чтобы отказать. Деньги на ветер. Это мой последний заказ у вас!
Доброго дня. Очень печально, что у Вас перестал работать наушник. Это действительно большая редкость.
Также удивительно читать про подход к отказам. Да, они есть. И их не 100. Самая частая причина, когда спустя значительное время пользования покупатель заявляет о желании вернуть Наушники. Которые, к слову, везде приравниваются к предметам личной гигиены. В этом случае мы, что очевидно, не видим причин для возврата. Уж поверьте, желающие таким образом получить свое весьма настойчивы и независимо от результата обязательно высказывают свое Единственно верное мнение. Которое, к слову, мы не пытаемся всяческими способами вычеркнуть из ленты оценкок.
А вот неработающий или бракованный товар мы стремимся обменять. Да и своевременный возврат через Маркет мы ни разу не оспаривали. Что же касается брака, мы больше не работаем с марками и поставщиками, где брак статистически превышает 1%. С Вашим случаем мы непременно разберемся в ближайшее время.
Доброго дня. Очень печально, что у Вас перестал работать наушник. Это действительно большая редкость.
Также удивительно читать про подход к отказам. Да, они есть. И их не 100. Самая частая причина, когда спустя значительное время пользования покупатель заявляет о желании вернуть Наушники. Которые, к слову, везде приравниваются к предметам личной гигиены. В этом случае мы, что очевидно, не видим причин для возврата. Уж поверьте, желающие таким образом получить свое весьма настойчивы и независимо от результата обязательно высказывают свое Единственно верное мнение. Которое, к слову, мы не пытаемся всяческими способами вычеркнуть из ленты оценкок.
А вот неработающий или бракованный товар мы стремимся обменять. Да и своевременный возврат через Маркет мы ни разу не оспаривали. Что же касается брака, мы больше не работаем с марками и поставщиками, где брак статистически превышает 1%. С Вашим случаем мы непременно разберемся в ближайшее время.
Прошу Вас обратиться в поддержку маркета. Они свяжутся с нами и по Вашему запросу передадут наши или Ваши контакты. Мы со своей стороны более не имеем никакого варианта инициировать связь с покупателем по этому заказу.
Прошу Вас обратиться в поддержку маркета. Они свяжутся с нами и по Вашему запросу передадут наши или Ваши контакты. Мы со своей стороны более не имеем никакого варианта инициировать связь с покупателем по этому заказу.
Добрый день. Спасибо за отзыв. Мы - не пункт выдачи. Как магазин желаем удовольствия от покупок.
Добрый день. Спасибо за отзыв. Мы - не пункт выдачи. Как магазин желаем удовольствия от покупок.
Читать дальше
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Это действительно большая редкость.\nТакже удивительно читать про подход к отказам. Да, они есть. И их не 100. Самая частая причина, когда спустя значительное время пользования покупатель заявляет о желании вернуть Наушники. Которые, к слову, везде приравниваются к предметам личной гигиены. В этом случае мы, что очевидно, не видим причин для возврата. Уж поверьте, желающие таким образом получить свое весьма настойчивы и независимо от результата обязательно высказывают свое Единственно верное мнение. Которое, к слову, мы не пытаемся всяческими способами вычеркнуть из ленты оценкок. \nА вот неработающий или бракованный товар мы стремимся обменять. Да и своевременный возврат через Маркет мы ни разу не оспаривали. Что же касается брака, мы больше не работаем с марками и поставщиками, где брак статистически превышает 1%. С Вашим случаем мы непременно разберемся в ближайшее время. 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