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общение с менеджерами. они делали противоположное тому,о чем мы говорили по телефону. т.е. я вдруг узнавала,что мой заказ отменен или аннулирован,хотя я и не думала этого делать. так было трижды!
доставка - просто ужас. положили в прихожей коробки, когда ушли - выяснилось,что я не могу закрыть из-за них входную дверь. вызвала доставщиков обратно - они поднялись с явной злостью и сказали,что это мои проблемы,что я не могу дверь закрыть!. в итоге сдвинул коробки так,что я с огромным трудом вхожу в комнатную противоположную дверь... а ведь можно же было и по-человечески сделать! просто с уважением и нормально разместить коробки в прихожей, в которой достаточно места!
Комментарий:
буду обращаться исключительно из- за приемлемой цены
Добрый день! Спасибо Вам за отзыв. Ваш заказ был перенесен из-за того что, Вам не смогли дозвониться по указанному Вами номеру, о чем сообщил менеджер в процессе последнего разговора с Вами. Задача водителя осуществить доставку до квартиры и осуществить занос в квартиру, что он собственно и сделал. За то, что сложил коробки не так приносим извинения.
Добрый день! Спасибо Вам за отзыв. Ваш заказ был перенесен из-за того что, Вам не смогли дозвониться по указанному Вами номеру, о чем сообщил менеджер в процессе последнего разговора с Вами. Задача водителя осуществить доставку до квартиры и осуществить занос в квартиру, что он собственно и сделал. За то, что сложил коробки не так приносим извинения.
Добрый день.
Спасибо за высокую оценку работы магазина. Будем рады видеть Вас снова в нашем магазине!
С Уважением,
Служба клиентской поддержки MebelStol.ru
Добрый день.
Спасибо за высокую оценку работы магазина. Будем рады видеть Вас снова в нашем магазине!
С Уважением,
Служба клиентской поддержки MebelStol.ru
Добрый день.
Спасибо за высокую оценку работы магазина. Будем рады видеть Вас снова в нашем магазине!
С Уважением,
Служба клиентской поддержки MebelStol.ru
Добрый день.
Спасибо за высокую оценку работы магазина. Будем рады видеть Вас снова в нашем магазине!
С Уважением,
Служба клиентской поддержки MebelStol.ru
Добрый день.
Спасибо за высокую оценку работы магазина. Будем рады видеть Вас снова в нашем магазине!
С Уважением,
Служба клиентской поддержки MebelStol.ru
Добрый день.
Спасибо за высокую оценку работы магазина. Будем рады видеть Вас снова в нашем магазине!
С Уважением,
Служба клиентской поддержки MebelStol.ru
1. Мой номер заказа 187654R и менеджер Анна.
2. Менеджер помогла определиться с выбором и была вежлива.
3. После оформления заказа поступило СМС с подтверждением заказа.
3. На следующий день со мной связалась логистическая служба компании и подтвердила заказ. Тоже были вежливы.
4. В назначенный день привезли товар. Вот тут есть нюансы о которых хотелось бы рассказать. Привезли даже раньше, чем планировалось и в моём случае, это хорошо. Заказывал со сборкой и сборку произвели. Водитель хороший человек, но был замотанный и пару раз косякнул при сборке. Один раз конкретно. Проделал сквозную дырку в дверце шкафа... Поскольку шкаф был не сильно дорогой и предназначался для детских учебников, то сошлись на 200 рублях компенсации и дырку заклеили наклейкой, которая шла в комплекте. Второй товар - это тумбочка. Внешне, вопросов нет, но когда я её открыл то понял, то без зашкуривания не обойтись. Пришлось, как в анекдоте, "после покупки тщательно обработать напильником". Было ещё несколько сколов. Отправил Анне фотографии и получил компенсацию 500 рублей. Стоимость была в районе 3400. В итоге, небольшой шкаф и прикроватная тумба с доставкой и сборкой (тумба была доставлена собранной) обошлись в 8300, что считаю приемлемой ценой для Москвы. Качество сборки и обработки тумбы ужасное. Такое ощущение, что делали школьники на уроке труда и те были двоечники ...
Повторюсь, что, в целом, я доволен работой магазина.
Да, терминал для оплаты тоже предоставили и бесплатно, в отличии от других магазинов.
Добрый день.
Спасибо за высокую оценку работы магазина. Будем рады видеть Вас снова в нашем магазине!
С Уважением,
Служба клиентской поддержки MebelStol.ru
Добрый день.
Спасибо за высокую оценку работы магазина. Будем рады видеть Вас снова в нашем магазине!
С Уважением,
Служба клиентской поддержки MebelStol.ru
Думаю что с этим магазином буду дружить. Рекомендую этот магазин!
4 года назад, Москва
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