Яндекс Маркет
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ЯндексЯндекс
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Рейтинг магазина

4,8
Рейтинг: 1Рейтинг: 2Рейтинг: 3Рейтинг: 4Рейтинг: 5
рейтинг за 3 месяца
137
 оценок
за 3 месяца
2 970
 оценок
за все время
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Сергей М.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Товар повреждён
Год назад
Комментарий 152093390
Логотип Mebelstol
Mebelstol
Ответ официального представителя магазина
Добрый день. Ваш заказ был передан в наш отдел рекламации. Наши сотрудники отдела рекламации постараются решить Вашу проблему в кратчайшие сроки. С Уважением, служба клиентской поддержки MebelStol.ru
Добрый день. Ваш заказ был передан в наш отдел рекламации. Наши сотрудники отдела рекламации постараются решить Вашу проблему в кратчайшие сроки. С Уважением, служба клиентской поддержки MebelStol.ru
Нина Б.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Товар повреждён или неисправен
Комментарий:
Доставили вовремя, но повреждена ткань матраса под ламелями по всей длине, явно брак производителя или неправильная упаковка, может быть нужно под ламели что то подкладывать.
Год назад
Комментарий 152075884
Логотип Mebelstol
Mebelstol
Ответ официального представителя магазина
Добрый день. Ваш заказ был передан в наш отдел рекламации. Наши сотрудники отдела рекламации постараются решить Вашу проблему в кратчайшие сроки. С Уважением, служба клиентской поддержки MebelStol.ru
Добрый день. Ваш заказ был передан в наш отдел рекламации. Наши сотрудники отдела рекламации постараются решить Вашу проблему в кратчайшие сроки. С Уважением, служба клиентской поддержки MebelStol.ru
Олег З.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Товар повреждён
Комментарий:
Товар без части фурнитуры
Год назад
Комментарий 151977429
Логотип Mebelstol
Mebelstol
Ответ официального представителя магазина
Добрый день. Ваш заказ был передан в наш отдел рекламации. Наши сотрудники отдела рекламации постараются решить Вашу проблему в кратчайшие сроки. С Уважением, служба клиентской поддержки MebelStol.ru
Добрый день. Ваш заказ был передан в наш отдел рекламации. Наши сотрудники отдела рекламации постараются решить Вашу проблему в кратчайшие сроки. С Уважением, служба клиентской поддержки MebelStol.ru
екатерина р
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Не нашли
Недостатки:
Не перезванивают, товара нет в наличии
Комментарий:
Сделала заказ на кровать,тишина, по наличию-тишина, позвонила сама: можно под заказ, позвоним, так и не позвонили.. Уже из другого магазина привезли, а тут всё тишина, не рекомендую
2 года назад, Москва
Дмитрий
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Обычные перепродажники
Недостатки:
Покупал диван. Диван принимал без осмотра, когда через час начали вскрывать обнаружили дефекты в виде пары дырок, потертостей, пятен. Не было части крепежа и отверстий для фиксации деталей. В этот же день написал в магазин претензию с фото на возврат. Магазин отказался принимать товар обратно. В ходе разбирательств магазин согласился товар забрать с условием оплаты транспортных расходов от места отгрузки до завода (Москва-Владимир :)). Потеряли 8000.
Комментарий:
ОБЯЗАТЕЛЬНО проверяйте товар перед приемкой! Но в любом случае клиентоориентированность магазина на низком уровне. Не советую.
2 года назад, Москва
Комментарий 150287788
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Дмитрий. Нам очень жаль, что Вы столкнулись с проблемами, связанными с Вашим заказом. В данном случае, услуги по доставке и решению вопросов рекламации занималась сама фабрика диванов. Наш магазин предоставляет по диванам площадку, с размещенными товарами этого производителя. Все дальнейшие услуги по доставке, возврату и рекламации осуществляет уже непосредственно сам производитель. Мы рады, что в итоге ситуация разрешилась, но жаль, что наш магазин пострадал от Вашего негативного отзыва.
Добрый день, Дмитрий. Нам очень жаль, что Вы столкнулись с проблемами, связанными с Вашим заказом. В данном случае, услуги по доставке и решению вопросов рекламации занималась сама фабрика диванов. Наш магазин предоставляет по диванам площадку, с размещенными товарами этого производителя. Все дальнейшие услуги по доставке, возврату и рекламации осуществляет уже непосредственно сам производитель. Мы рады, что в итоге ситуация разрешилась, но жаль, что наш магазин пострадал от Вашего негативного отзыва.
EvgeniyPlatonov
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Заказал стулья. Чтобы принять их вместе с женой пришлось отпроситься с работы. Но этим коммерсантам, по всей видимости, нет никакой разницы, что заказал клиент - везут, что есть на складе. Доставка заказана на поздний вечер, авось клиент не будет внимательным и примет то, что привезли. Стулья привезли не те, что заказывал!!! К водителю и экспедитору вопросов нет, им, что дали, то и привезли. Но я специально, во время оформления заказа уточнил, что нужны стулья именно с круглыми ножками, а привезли с прямоугольными. Будет обидно если Новый год придётся встречать стоя из-за таких "коммерсантов".
2 года назад, Санкт-Петербург
Комментарий 150287773
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! К сожалению, Вы не указали номер заказа, чтобы понимать о каких стульях идет речь. А также неизвестно, получили ли Вы необходимо стулья до Нового года. Очень надеемся, что так и есть. К сожалению, в нашем деле случаются такие ситуации, как в данном случае- ПЕРЕСОРТИЦА. Мы стараемся максимально быстро отреагировать на проблему и её устранение. Жаль, что Вы посчитали нужным написать негативный отзыв, без окончательного исполнения заказа.
Добрый день! К сожалению, Вы не указали номер заказа, чтобы понимать о каких стульях идет речь. А также неизвестно, получили ли Вы необходимо стулья до Нового года. Очень надеемся, что так и есть. К сожалению, в нашем деле случаются такие ситуации, как в данном случае- ПЕРЕСОРТИЦА. Мы стараемся максимально быстро отреагировать на проблему и её устранение. Жаль, что Вы посчитали нужным написать негативный отзыв, без окончательного исполнения заказа.
Г. В.
7
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Товара нет в наличии.
Комментарий:
Связались, заказ подтвердили, а потом оказалось, что товара нет. Бывает, однако с витрины этот товар спустя несколько дней не сняли – поэтому и оставляю отзыв.
3 года назад, Санкт-Петербург
Комментарий 104411269
у вас у многих позиций стоит "под заказ", но здесь вы оставили "наличие". Несмотря на то, что поставка в пятом месяце.
у вас у многих позиций стоит "под заказ", но здесь вы оставили "наличие". Несмотря на то, что поставка в пятом месяце.
Комментарий 104414521
Официальный представитель магазина
Ответ официального представителя магазина
Геннадий, "под заказ" это значит, что у товара есть срок конкретного изготовления, к примеру 1, 2 недели...если товар просто висит на сайте, то он или есть в наличии или ожидается в самое ближайшее время.
Геннадий, "под заказ" это значит, что у товара есть срок конкретного изготовления, к примеру 1, 2 недели...если товар просто висит на сайте, то он или есть в наличии или ожидается в самое ближайшее время.
Владимир Т.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Отсутствуют
Недостатки:
Позвонили после заказа через несколько дней. Отгружали очень долго. За доставку взяли с меня деньги 2 раза. Мебель отвратительного качества.
Комментарий:
Заказал полку настенную МФ Владимир Лайт-20. Цена полки 2650р. Доставка в счете 550р. Отгрузили Деловыми линиями. При получении, оказалось, что я должен оплатить за доставку ещё 1404р Зная, что общая цена доставки будет сопоставима с ценой полки, я бы и не заказывал в этом магазине. Всегда всю мебель для дома я собирал сам. И НИКОГДА не видел мебели такого отвратительного качества, как эта полка. Все стыки кривые. Отверстия сквозные! Фурнитура отвратительная.
3 года назад, Набережные Челны
Комментарий 104333938
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Владимир, спасибо за обратную связь. Для того чтобы разобраться в ситуации, мы подняли телефонные разговоры. Сразу же после оформления Вами заказа Вам пытались дозвониться 25.12.20 на звонок ответа нет. На следующий день с Вами связались и рассказали условия доставки. Транспортную компанию "Деловые Линии" Вы также выбрали сами. Вы пишите, что доставку оплатили 2 раза. При приемке заказа Вам сообщили доставка до офиса ТК стоит 550р. Оплата стоимости доставки до Вашего региона это отдельная стоимость. По закону Вы вправе отказаться от купленного товара, но от Вас на текущий момент не было обратной связи на предмет возврата денежных средств или брака.
Добрый день! Владимир, спасибо за обратную связь. Для того чтобы разобраться в ситуации, мы подняли телефонные разговоры. Сразу же после оформления Вами заказа Вам пытались дозвониться 25.12.20 на звонок ответа нет. На следующий день с Вами связались и рассказали условия доставки. Транспортную компанию "Деловые Линии" Вы также выбрали сами. Вы пишите, что доставку оплатили 2 раза. При приемке заказа Вам сообщили доставка до офиса ТК стоит 550р. Оплата стоимости доставки до Вашего региона это отдельная стоимость. По закону Вы вправе отказаться от купленного товара, но от Вас на текущий момент не было обратной связи на предмет возврата денежных средств или брака.
Комментарий 104523620
целый абзац вранья. Лучше бы извинились.
целый абзац вранья. Лучше бы извинились.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Заказал стеклянный столик 18.06- обещали привезти 25.06 после 15.00, отпросился с работы жду-нет. Звоню им сам, ответ забыли погрузить в Москве (хотя 20.06 звонили, что все ок товар погружен). Далее обещали привезти товар 28.06 с 12 до 17.00 ,приезжаю с дачи жду целый день, опять звоню-дают телефон водителя привезу как смогу,может в 2.00 ночи! в итоге в 22.00 звонок могу через 10мин привезти, я уже сплю, мне в 6.00 на работу! Потеряно 11 дней, столик не получен.
Изменить4 года назад, Санкт-Петербург
Комментарий 103401414
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим за отзыв. Груз отправляется из Москвы, к сожалению бывают проблемы в логистике. Приносим Вам свои извинения и готовы Вам сделать хорошую скидку чтобы хоть как то сгладить негатив вызванный нашей ошибкой. Пришлите пож-ста Ваш номер заказа.
Добрый день! Благодарим за отзыв. Груз отправляется из Москвы, к сожалению бывают проблемы в логистике. Приносим Вам свои извинения и готовы Вам сделать хорошую скидку чтобы хоть как то сгладить негатив вызванный нашей ошибкой. Пришлите пож-ста Ваш номер заказа.
Бурганов Сергей
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Эти "редиски" заказали жёсткую обрешётку моего заказа в ТК КИТ, без согласования со мной! Из-за этого объём увеличился в два раза, а вес вырос с 8 кг. до 35 кг! В результате мне доставка вышла в 1770 руб., вместо 600-700р руб. И узнал я об этом только при получении. Т.к. накладную они прислали уже после получения мной груза, хотя обещали на неделю раньше. "Каждый Клиент для нас единственный!" - это выражение с ихнего сайта! Да плевали они на клиента!
4 года назад, Москва
Комментарий 103401394
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Сергей априори отправляем груз в обрешете, чтобы груз пришел в целости и сохранности, НО этот момент мы всегда согласуем с клиентом. Уверен произошла ошибка допущенная менеджером. Мы готовы компенсировать Вам затраты связанные с транспортировкой. Пож-ста пришлите номер заказа для обратной связи!
Добрый день! Сергей априори отправляем груз в обрешете, чтобы груз пришел в целости и сохранности, НО этот момент мы всегда согласуем с клиентом. Уверен произошла ошибка допущенная менеджером. Мы готовы компенсировать Вам затраты связанные с транспортировкой. Пож-ста пришлите номер заказа для обратной связи!
Комментарий 105022506
146321
146321
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","type":0,"delivery":null,"deliveredBy":null,"orderId":"164815","votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"147244581":{"entity":"review","id":"147244581","isCpa":false,"recommend":false,"shopId":288767,"userId":282571934,"anonymous":0,"created":1639681582358,"averageGrade":2,"comment":null,"pro":null,"contra":"Заказал стулья. Чтобы принять их вместе с женой пришлось отпроситься с работы. 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