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претензии к фабрике:делают не так как заявляют. Заказала обычную тумбочку,когда собрала ужаснулась: ящики не закрываются как положено. И инструкция не верная по сбору: всё перепутано и запчасти не все в комплекте
Цена на кресло (Chairman 480 WD коричневый) в наличии, а не теоретически доступное к заказу.
Быстрая обработка заказа (№7796 от 20 окт 2020) по телефону.
Доставка оперативная, на следующий день. Курьер вежлив, вопросов к нему нет.
Недостатки:
"Убитая" упаковка производителя, заклеенная красным скотчем.
Черная пыль по всему креслу.
Гарантия 1 год, хотя даже не фирменном скотче производителя, которым заклеена коробка, написано 2.
Комментарий:
При уточнении заказа мне было сказано, что кресло последнее, но новое, не витринный образец. По факту приехала полурваная упаковка картонная, в которой находилось действительно новое кресло (следов сборки нет), но покрытое черной пылью (руки фотографировать не стал, но они были все черные после распаковки и тщательной проверки). Повреждений самого кресла нет. Дома все, вроде бы, отмылось влажной тряпкой, но "осадочек" остался.
Готов поднять до 5 баллов оценку при замене кресла на действительно чистое и новое. Пожалуй, это единственная претензия (несоответствие заявленного по телефону и приехавшего по факту).
Меб-фф, а что я должен был с ним сделать? Собрал, конечно, и описал ситуацию. Дальше дело за вами - можете менять, можете не менять.
Факт замены я бы так же отметил в отзыве, так как это показывает стремление компании исправить свои же ошибки.
Странно, что вы не стремитесь исправить свои же ошибки. Замена кресла (само кресло не имеет никаких повреждений после сборки, но грязную коробку я не мог занести в квартиру и сохранить) в данном случае мне показалась совершенно очевидной, но у вас явно другое видение ситуации. Заметим, я не прошу возврата денежных средств.
Меб-фф, а что я должен был с ним сделать? Собрал, конечно, и описал ситуацию. Дальше дело за вами - можете менять, можете не менять.
Факт замены я бы так же отметил в отзыве, так как это показывает стремление компании исправить свои же ошибки.
Странно, что вы не стремитесь исправить свои же ошибки. Замена кресла (само кресло не имеет никаких повреждений после сборки, но грязную коробку я не мог занести в квартиру и сохранить) в данном случае мне показалась совершенно очевидной, но у вас явно другое видение ситуации. Заметим, я не прошу возврата денежных средств.
5 августа 2020 года перезвонил менеджер и сообщил о том, что компания готова доставить недостающую составляющую и первым ближайшим ко мне заказом, 7 августа заказ был у меня. Надеюсь что в следующий раз для решения проблемы не надо будет писать негативный, а только положительные
Недостатки:
3 августа 2020 года был сделан заказ 5396 по трем позициям. По артикулу ПП-57 не была предоставлена задняя полка, как прокомментировал менеджер, она должна быть отдельно от упаковки и нам ее просто не выдали на складе. Единственное предложение которое озвучил менеджер по решению данной проблемы это приехать и забрать ее. На мои просьбы соединить меня со старшим менеджером или руководством - был отказ. Прошу рассмотреть данный вопрос и предоставить мне компонент недокомплектации. Тратить свой полный день на выезд за задней стенкой, которую нам не выдали по вине сотрудников я не собираюсь.
Долгая доставка, 7 дней. так еще курьер звонит и просит перенести доставку на 3 дня дальше... на будний день, утро. Отказал. После этого через 2 часа привезли заказ. Доставка до подъезда за 700 рублей!!! Причем я один спустился и спокойно все забрал не напрягаясь. Но если бы принимала супруга, то она не донесла бы точно, т.к. неудобно. Парта со стулом оказались не очень хорошего качества. Отверстия просверлили с заусенцами, каркас весь ведет в разные стороны, еле выпрямил, чтобы собрать все.
Был ряд проблем с комплектацией и сборкой заказа, вероятно, связанных с сезоном отпусков. Как только из отпуска вернулись - проблемы решили. Нам пришлось изрядно понервничать.
Комментарий:
После выхода из отпуска менеджера и подключения к работе отдела контроля качества все проблемы решились. Нужно так же понимать, что если дешево то всегда могут возникнуть какие-то подводные камни - либо с качеством, либо со сроками)
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