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• Курьер приехал точно в срок
• Заказ подняли на этаж
• Курьер был вежлив
• Курьер позвонил заранее
Комментарий:
Доставка пришла быстро, раньше срока. Спасибо. Принёс мальчик, очень вежливый. Но... Стул с небольшим пятном и на одной ножке царапина с 3см, что очень расстроило, а в остальном вроде всё норм. Быстро собрали и поставили. Звезду снимаю за пятно и царапину
Привезли в указанный срок, но первоначально доставка привезла стол в другой город и при телефонном звонке пытались убедить меня, что я неверно указал город. Ничего страшного, но осадочек остался.
Вообще была странная покупка в целом!
Заказ делал 3 апреля 2023 года! Я заказал стол на Яндекс маркете, за сутки до положенного срока доставки, пришло оповещение что заказа отменён. Тут же поступил звонок на телефон, от Яндекс Маркет, где какой то мужчина представился работником фабрики, и сказал что это они по ошибке отменили заказ. Принесли извинения, сделали скидку , попросили подтвердить ещё раз покупку, чуть дешевле и заказ привезёт их курьер. Странно подумал я, но да ладно, деньги за первый стол вернулись, и оплата на новый точно такой же стол на пару тысяч меньше! Чем черт не шутит!
После оплаты позвонила девушка менеджер которая занималась этим заказом, подтвердила оплату, адрес и срок поставки.
Срок доставки был указан 14 апреля по телефону и в приложении Яндекс Маркет.
6го апреля позвонила все та же девушка менеджер, и сказала что могут привезти стол раньше срока указанного в приложении - 9го апреля! Ну супер, подтверждаю, ожидаю.
8го числа в чате с Яндекс маркетом, приходит уведомление о том что завтра будет доставка с 9 до 18 часов и ссылка на отслеживание курьера, где курьер не отслеживается. Странно!
9го числа приходит уведомление что заказ придёт сегодня с 9 до 18 часов
Вроде бы всё как надо, сидим ждём!
18:15 заказ так и не пришел за весь день
В чате оператор ответил что переноса и отказа заказа не было
Ждём ещё
В 20:00 9 апреля приходит СМС что заказ перенесен на 10 апреля с 9 до 18 часов
После жалобы на некомпетентность курьера, в чате пообещали доставить заказа вовремя
И слава богу 10 апреля, в 14:30 прибыл заказ
Большое спасибо от всей души что курьер сам занёс стол, все комплектующие на месте, качество материала на 4.5 из 5
В целом рад
За такую сумму самое то
Дальше посмотрим по эксплуатации
Прочили несколько раз. Просто детектив какой то.
Единственно, что приходит на ум - это первый раз вы оформили покупку у самого ЯМ
А после отмены, вы оформили ее уже в нашем магазине. Именно у нас существует процедура поэтапного согласования - во избежании ошибок при заказе. Но не сходится ситуация со скидкой.
Хорошо, что хорошо заканчивается ;)
Прочили несколько раз. Просто детектив какой то.
Единственно, что приходит на ум - это первый раз вы оформили покупку у самого ЯМ
А после отмены, вы оформили ее уже в нашем магазине. Именно у нас существует процедура поэтапного согласования - во избежании ошибок при заказе. Но не сходится ситуация со скидкой.
Хорошо, что хорошо заканчивается ;)
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