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• Курьер не сообщил, когда приедет
• Курьер приехал не в то время
• Заказ доставили не в тот день
• Не предупредили о переносе даты
Комментарий:
Не дозвонившись и не согласовав перенос даты привезли товар в другой день. Принять его не смогли, перенесли на изначальную дату, но на другой временной интервал
Виктория, мы признательны за науку
Видимо в будущем, нужно не "гоняться" за покупателем, пытавшись дозвониться в сотый раз, чтобы выполниться таки заказ, а, согласно регламента Яндекса, после трех недозвонов отменять.
Благодарим вас за оценку нашей работы. Кстати, никаких временных интервалов для доставки при оформлении заказа выбрано не было
Виктория, мы признательны за науку
Видимо в будущем, нужно не "гоняться" за покупателем, пытавшись дозвониться в сотый раз, чтобы выполниться таки заказ, а, согласно регламента Яндекса, после трех недозвонов отменять.
Благодарим вас за оценку нашей работы. Кстати, никаких временных интервалов для доставки при оформлении заказа выбрано не было
Лаконично
Если брак объективный возвращайте как брак
Если надумано, чтобы не выполнять требования закона о возврате не подошедшего товара, то тут помочь не можем.
Закон одинаков для всех
Лаконично
Если брак объективный возвращайте как брак
Если надумано, чтобы не выполнять требования закона о возврате не подошедшего товара, то тут помочь не можем.
Закон одинаков для всех
• Товар повреждён
• Упаковка повреждена
• Заказ доставили не в тот день
Комментарий:
Я в шоке !!!
Продавцом -магазин Мебели- было заявлено, был звонок по телф, что длставят 30 декабря, а доставили 05 января и не было больше ни каких сообщений об изиенении даты.
Упаковано ОТВРАТИТЕЛЬНЛ !!!
Кресло/стул доставлен в сборке, упакован в легкую картонную коробку. Внутри не было ни какого дополнительного, предохраняющего материала
(не зафиксирован)
В итоге, остаётся гадать ? Может не аккуратно перевозил курьер, а может так погрузили в магазине : - один из подлокотников кресла шатается., как будто после удара повреждено крепление.
Благодарим вас за заказ и отзыв
Напоминаем, что доставка в течении согласованного с вами заранее дня производится. Без выбора интервала
При этом, не смотря на погодно-транспортные условия и пробки в 9 баллов, курьер доставил ваш заказ
Благодарим вас за заказ и отзыв
Напоминаем, что доставка в течении согласованного с вами заранее дня производится. Без выбора интервала
При этом, не смотря на погодно-транспортные условия и пробки в 9 баллов, курьер доставил ваш заказ
Товар цел
Вас, по видимому смутили следы от портновского карандаша, которым на фабрике размечают последующую прострочку.
Это делается всегда
Но в отрицательные температуры иногда, особенно на светлых материалах, она проявляется.
Убирается это паром, хоть над чайником
Или влажной салфеткой
Не было еще случая, чтобы следы остались
Товар цел
Вас, по видимому смутили следы от портновского карандаша, которым на фабрике размечают последующую прострочку.
Это делается всегда
Но в отрицательные температуры иногда, особенно на светлых материалах, она проявляется.
Убирается это паром, хоть над чайником
Или влажной салфеткой
Не было еще случая, чтобы следы остались
• Товар повреждён
• Курьер был невежлив
• Заказ не подняли на этаж
• Заказ доставили не в тот день
Комментарий:
Оплаченный подъем и доставка до адреса не были осуществлены. Сами забирали по адресу , удобному для курьера.Стоимость покупки и стоимость в чеке разнятся сильно, товар с браком, внутренняя упаковка товара без укреплений, товар болтается внутри. Хорошего из всего этого это только товар бы у меня раньше предполагаемой даты доставки.
Давайте разбираться
С покупателем была согласована дата доставки. А также временной интервал. Однако покупатель изменил свое решение и сам предложил пересечься с водителем и самостоятельно забрать свой заказ. Это инициатива покупателя.
Зачем писать о курьере не ясно. Покупка осуществляется на маркете. Чек кассовый приходит от него. Поэтому ориентироваться нужно на эту информацию. Документы от магазина нужны лишь для контакта и информирования в рамках ЗоЗПП
Товар упакован поставщиком и не имеем следов вскрытия. Наличие дефектов - это прискорбно. Продавец без оперативно подтвердил возврат без обычных для подобных случаев процедур осмотра и принятия решения о причинах возникновения дефектов.
Давайте разбираться
С покупателем была согласована дата доставки. А также временной интервал. Однако покупатель изменил свое решение и сам предложил пересечься с водителем и самостоятельно забрать свой заказ. Это инициатива покупателя.
Зачем писать о курьере не ясно. Покупка осуществляется на маркете. Чек кассовый приходит от него. Поэтому ориентироваться нужно на эту информацию. Документы от магазина нужны лишь для контакта и информирования в рамках ЗоЗПП
Товар упакован поставщиком и не имеем следов вскрытия. Наличие дефектов - это прискорбно. Продавец без оперативно подтвердил возврат без обычных для подобных случаев процедур осмотра и принятия решения о причинах возникновения дефектов.
Михаил, не чего возразить
Кроме того, что даже сервисы Яндекса, а вашу доставку мы поручили именно ему, не идеальны.
Мы со своей стороны уже оформили претензию по этому эпизоду
Со стороны магазина было сделано все, чтобы заказ прибыл в нужное место в оговоренный день.
Михаил, не чего возразить
Кроме того, что даже сервисы Яндекса, а вашу доставку мы поручили именно ему, не идеальны.
Мы со своей стороны уже оформили претензию по этому эпизоду
Со стороны магазина было сделано все, чтобы заказ прибыл в нужное место в оговоренный день.
Читать дальше
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