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• Курьер был невежлив
• Заказ не подняли на этаж
• Упаковка повреждена
Комментарий:
Курьер бросил стулья в огромную коробке под дверь со словами «забирайте заказ». Стулья были в вековом слое пыли, так и пленка в которую они были упакованы. Также имели липкие следы от ценников, я полагаю. Стулья хорошие, Но к упаковке, грязи, которую пришлось отмывать, большие вопросы. Так с новыми вещами быть не должно
Татьяна, добрый день. Рады, что вам понравились стулья приобретенные в нашем магазине. Доставка вашего заказ осуществлялась до подъезда, так как услуга подъема на этаж не была оплачена и вам она не потребовалась. Стулья были упакованы в заводскую упаковку , которая идет под размер стульев, чтоб они не повредились в процессе перевозки.
Татьяна, добрый день. Рады, что вам понравились стулья приобретенные в нашем магазине. Доставка вашего заказ осуществлялась до подъезда, так как услуга подъема на этаж не была оплачена и вам она не потребовалась. Стулья были упакованы в заводскую упаковку , которая идет под размер стульев, чтоб они не повредились в процессе перевозки.
• Курьер был невежлив
• Заказ доставили не в тот день
Комментарий:
Доставка не была до подъезда хоть там и было написано до подъезда а не перед подъездом пришлось таскать так как доставщик не хотел дотаскивать до подъезда.
Впечатление пишу именно Яндексу когда оформил заказ был не верно написан адрес звонил два дня . В итоге адрес не поменяли хотя и обещали так вот заплатил за смену адреса 300 р продавцу .. сервис на высоте ….. после такого даже желания нет пользоваться Яндекс маркетом
• Курьер не сообщил, когда приедет
• Курьер приехал не в то время
• Заказ доставили не в тот день
• Не предупредили о переносе даты
Комментарий:
Заказ доставили на 2 дня раньше. Но об этом не предупредили. Курьер позвонил по факту когда уже был во дворе. Заказ подняли на этаж, был отвратительный запах. Когда курьер уехал, мы поняли что запах идёт от коробки. Запах мочи! На коробку "сходили в туалет". Благо картонная коробка была упакована в пленку, которую пришлось экстренно снимать! К продавцу претензий нет, отличный стеллаж, вся детская мебель этой фирмы. И спасибо огромное, что все было тщательно упаковано.
Прошу разобраться с доставкой! Это просто недопустимо! Жаль нельзя тередать запах, который исходил от коробки.
Вопиющий, отвратительный случай который отражает падение уровня сервиса Яндекс Доставка. Ваш комментарий сразу же передан им. Обещали провести расследование. Видимо на тему что там не так в мочевым пузырем курьера и совестью. Приносим от лица магазина искренние извинения
Вопиющий, отвратительный случай который отражает падение уровня сервиса Яндекс Доставка. Ваш комментарий сразу же передан им. Обещали провести расследование. Видимо на тему что там не так в мочевым пузырем курьера и совестью. Приносим от лица магазина искренние извинения
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