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Стулья красивые. А продавец никаких гарантий не дает и за покупателей не борется! Мы собрали стулья, в процессе сборки заметили царапины на одной ножке, думаем это не проблема для нормального продавца заменить одну ножку. Обратилась в чат, на что мне сказали, что в акте гарантии , мы должны были осмотреть коробку со стульями видимо на улице на предмет всех царапин, и после подписания они ни за что ответственность не несут. Отличная позиция! Вроде мелочь, а все впечатление испорчено!!! Маленький ньюанс - паралон на сидушке стульев от недели использования проминается, надеюсь это не будет сильно выражено в процессе.
Гарантия на товар 12 месяцев с момента получения при условии соблюдения условий эксплуатации. Это ясно отражено в Акте - публичной оферте, передаваемой вместе с заказом.
Так же в оферте отражен простой порядок приемки товара и действия при обнаружении недостатков.
В том числе отражено, что после сборки претензии к приобретенным в ходе сборки и/или эксплуатации дефектам не могут быть приняты.
До сборки комплектующие должны быть осмотрены и если обнаружены дефекты сообщено об этом продавцу.
К сожалению не видим в вашем случае нарушений со стороны магазина.
А оценка на совести покупателя
Гарантия на товар 12 месяцев с момента получения при условии соблюдения условий эксплуатации. Это ясно отражено в Акте - публичной оферте, передаваемой вместе с заказом.
Так же в оферте отражен простой порядок приемки товара и действия при обнаружении недостатков.
В том числе отражено, что после сборки претензии к приобретенным в ходе сборки и/или эксплуатации дефектам не могут быть приняты.
До сборки комплектующие должны быть осмотрены и если обнаружены дефекты сообщено об этом продавцу.
К сожалению не видим в вашем случае нарушений со стороны магазина.
А оценка на совести покупателя
• Заказ доставили не в тот день
• Не предупредили о переносе даты
Комментарий:
Заказ вы обязались вывезти 4 июля, четыре дня обещали, вот, вот, привезём. В конце концов привезли в ночь с 6 на 7 июля. Очень некорректно, и непрофессионально выполняете свои обязанности, и обещания.
Никогда на этой площадке ничего покупать не стану, и других предупрежу. Только нервы с вами тратить попусту.
Курьер категорический отказался чтобы в его присутствие вскрывали посылку, ссылаясь на то что в его задачу входит лишь доставить, и поспешно ушёл. У стола был дефект, скол на углу. Пришлось делать возврат. В данный момент нет ясности, продавец магазина молчит, хотя посылку получил назад. Ждём денег за пересылку и за оплату стола.
Поясняем ситуацию
У курьерской службы нет обязательства иного кроме доставки в одну сторону. Их винить не в чем.
После сообщения о дефекте магазин не пытался обвинить никого, в том числе и покупателя.
Сразу подтвердили на возврат. Предупредив что не рекомендуем пользоваться Почтой России.
Отправлено Почтой.
В связи с тем, что оформлено не с доставкой в магазин, а на почтовое отделение, которое сейчас на капремонте, приходится ездить на СЦ Почта. Туда мы можем ездить не часто.
Наконец то удалось забрать. Произведен осмотр.
Не имея объективных доказательств в характере дефекта, пришлось по умолчанию принять версию покупателя.
В ЯМ сообщили о необходимости возврата денег (все финансовые вопросы (оплата за товар/возврат денег) проходят через ЯМ
Вам стоит ожидать возврат от них
Поясняем ситуацию
У курьерской службы нет обязательства иного кроме доставки в одну сторону. Их винить не в чем.
После сообщения о дефекте магазин не пытался обвинить никого, в том числе и покупателя.
Сразу подтвердили на возврат. Предупредив что не рекомендуем пользоваться Почтой России.
Отправлено Почтой.
В связи с тем, что оформлено не с доставкой в магазин, а на почтовое отделение, которое сейчас на капремонте, приходится ездить на СЦ Почта. Туда мы можем ездить не часто.
Наконец то удалось забрать. Произведен осмотр.
Не имея объективных доказательств в характере дефекта, пришлось по умолчанию принять версию покупателя.
В ЯМ сообщили о необходимости возврата денег (все финансовые вопросы (оплата за товар/возврат денег) проходят через ЯМ
Вам стоит ожидать возврат от них
Читать дальше
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