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Ну все в ответах и по факту. В день доставки никто не сказал, что будет перенос.
После - поддержка внятно не могла сказать, когда доставят.
На след день - поддержка говорила что еще выясняет, что с товаром, а в кабинете появилась кнопка, что курьера можно уже вызывать :shrugs:
Продавец я думаю сознательно указывает не тот артикул! Вместо фен-щетки Rowenta Brush Activ Premium Care CF9540F0 отправили CF9520F0, не предупредив, а это разные комплектации и соответственно стоимость! Пришлось дарить не то что хотел.
Заказ должен был быть доставлен 7 марта. Подстраивали все свои дела под доставку. Но увы, по неизвестным причинам его не доставили в этот день.
Могли бы сообщить заранее, что не успевают, а то так до 23:00 прождали, пока сами не написали в поддержку.
Оценка курьеру 5 баллов: учли пожелание привезти в первой половине дня. Доставили в заводской упаковке без повреждений, занесли в квартиру. Оценка службе доставки и техподдержке 1 балл: заказ от 02.03.24г на 08.03.24г. перенесен в день доставки на 10.03.24г. На вопрос доставить в первой половине дня ответили доставка осуществляется в период с 10 до 23. Если бы не доставили в первой половине дня, пришлось бы отказываться от товара и заказывать на другой площадке.
Курьеры очень любезны, привезли подняли, подождали пока подъеду, всё вроде бы ничего, но холодильник с мятиной и приехал на следующий день, при том, что в тот день когда я ждал доставку просидел весь день дома, возврат не стал оформлять лишь потому что продукты хранить негде, но положительные эмоции от покупки были потерянны
Добрый день! Спасибо за ваш отзыв и замечание. Будем совершенствовать процессы!
Добрый день! Спасибо за ваш отзыв и замечание. Будем совершенствовать процессы!
Читать дальше
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