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Айсель, добрый день!
Спасибо за отзыв и обратную связь. Сожалеем, что у вас остался негатив после покупки нашего товара. По вашему обращению о качестве продукции мы запустили внутреннюю проверку. Надеемся увидеть вас вновь! С Уважением, Hoff
Просим создать возврат. Товар будет заменен.
С Уважением, Hoff
Айсель, добрый день!
Спасибо за отзыв и обратную связь. Сожалеем, что у вас остался негатив после покупки нашего товара. По вашему обращению о качестве продукции мы запустили внутреннюю проверку. Надеемся увидеть вас вновь! С Уважением, Hoff
Просим создать возврат. Товар будет заменен.
С Уважением, Hoff
Обычно все заказы, которые доставляются курьером бесплатно, доставляются до квартиры. А в этом случае, за 1500 рублей привезли, бросили на дороге возле многоэтажного дома и уехали. Пришлось самой тянуть 50 кг на 20 этаж
При заказе забрать из магазина или из пункта выдачи нельзя, только доставка курьером за 1500, который провезет ваш товар меньше километра по городу и бросит на дороге. Отвратительное обслуживание, знали бы поехали сами в магазин и не переплачивали столько, повелись на качество обслуживания Яндекс маркета и зря
Уважаемая Ксения!
Сожалеем, что у вас остался негатив после покупки нашего товара.
Хотим обратить внимание, что на Маркете для всех крупных и тяжелых товаров подъем оформляется дополнительно в момент создания заказа. Всего 150 руб. (при наличии лифта). Подъем вы не оформили, экспедитор действовал в рамках задания.
Приносим извинения за доставленные неудобства
С Уважением, Hoff
Уважаемая Ксения!
Сожалеем, что у вас остался негатив после покупки нашего товара.
Хотим обратить внимание, что на Маркете для всех крупных и тяжелых товаров подъем оформляется дополнительно в момент создания заказа. Всего 150 руб. (при наличии лифта). Подъем вы не оформили, экспедитор действовал в рамках задания.
Приносим извинения за доставленные неудобства
С Уважением, Hoff
Добрый день!
Спасибо, что сообщили нам. Подобные отклики помогают нам устранять недостатки в обслуживании и улучшать его. Ваш отзыв не оставлен без внимания, и мы уже провели дополнительную беседу с нашими экспедиторами. Сожалеем о доставленных неудобствах.
С Уважением, Hoff
Добрый день!
Спасибо, что сообщили нам. Подобные отклики помогают нам устранять недостатки в обслуживании и улучшать его. Ваш отзыв не оставлен без внимания, и мы уже провели дополнительную беседу с нашими экспедиторами. Сожалеем о доставленных неудобствах.
С Уважением, Hoff
Сергей,
Спасибо, что поделились. К сожалению, такое случается с заказами в отдаленные от Москвы районы расстояния. Приносим вам свои извинения за испорченное настроение, нам очень жаль, что не смогли привезти раньше :(
С Уважением, Hoff
Сергей,
Спасибо, что поделились. К сожалению, такое случается с заказами в отдаленные от Москвы районы расстояния. Приносим вам свои извинения за испорченное настроение, нам очень жаль, что не смогли привезти раньше :(
С Уважением, Hoff
Сначала уточняют временной интервал доставки, затем курьер уточняет время доставки. В результате курьер опаздывает на час, все планы нарушены. Браво!!!
Татьяна,
Спасибо, что поделились. Приносим вам свои извинения за испорченное настроение, нам очень жаль, что не смогли привезти раньше :(
С Уважением, Hoff
Татьяна,
Спасибо, что поделились. Приносим вам свои извинения за испорченное настроение, нам очень жаль, что не смогли привезти раньше :(
С Уважением, Hoff
Даниял,
Спасибо, что поделились. Приносим вам свои извинения за испорченное настроение, нам очень жаль, что не смогли привезти раньше :(
С Уважением, Hoff
Даниял,
Спасибо, что поделились. Приносим вам свои извинения за испорченное настроение, нам очень жаль, что не смогли привезти раньше :(
С Уважением, Hoff
В приложение яндекса можно выбрать доставку с 9 до 15 или с 15 до 22, по итогу хофф не вкурсе этих временных рамок, у них просто с 9 до 22 доставка. Доставили во второй половине, хотя выбирал первую.
Игорь,
Спасибо, что поделились. Приносим вам свои извинения за испорченное настроение, нам очень жаль, что не смогли привезти раньше :(
С Уважением, Hoff
Игорь,
Спасибо, что поделились. Приносим вам свои извинения за испорченное настроение, нам очень жаль, что не смогли привезти раньше :(
С Уважением, Hoff
Уважаемая Елена!
Вы не оформили подъем/занос мебели. На Маркете большие и тяжелые товары проносятся/поднимаются за отдельную плату и стоит это всего 150 руб. Экспедиторы действовали по заданию.
Сожалеем, что у Вас остался негатив. Приносим извинения за доставленные неудобства.
С Уважением, Hoff
Уважаемая Елена!
Вы не оформили подъем/занос мебели. На Маркете большие и тяжелые товары проносятся/поднимаются за отдельную плату и стоит это всего 150 руб. Экспедиторы действовали по заданию.
Сожалеем, что у Вас остался негатив. Приносим извинения за доставленные неудобства.
С Уважением, Hoff
Кирилл,
Спасибо за отзыв и обратную связь. Сожалеем, что у вас остался негатив после покупки нашего товара. По вашему обращению о качестве продукции мы запустили внутреннюю проверку. Надеемся увидеть вас вновь!
С Уважением, Hoff
Кирилл,
Спасибо за отзыв и обратную связь. Сожалеем, что у вас остался негатив после покупки нашего товара. По вашему обращению о качестве продукции мы запустили внутреннюю проверку. Надеемся увидеть вас вновь!
С Уважением, Hoff
Читать дальше
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