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Упаковка была облита каким-то маслом, хорошо, что продавец упаковал герметично и хорошо (спасибо ему), иначе товар был бы испорчен. Необходимо курьеру следить за тем, как компоновать и перевозить товары различного назначения, чтоб ноутбуки не попадали с маслом в одном контейнере или в чем они там перевозят. Я снял на видео облитую упаковку, но приложить сюда нет возможности.
Очень плохие. Пришел телефон с дефектом и не хотят менять. Мол это я виноват. Открыла все в центре Яндекс маркета. Со мной связался магазин и попросил видео. Я прислал, но дальше полный игнор. Магазин называется hifizone вроде
Добрый день. Большое спасибо за проявленный интерес к нашему магазину.
Теперь все по порядку.
Вами был оформлен возврат товара через 4 дня его эксплуатации. Изначально при разговоре с нашим менеджером (запись разговора имеется) Вы утверждаете, что обнаружили скол на экране при получении заказа в пункте выдачи товара Яндекс-маркета, однако не смотря на такой дефект, если он был конечно, Вы его забрали. Далее Вы отправляете из своей машины фотографию смартфона, который весь в пыли и имеет механическое повреждение, а именно скол на экране. Так же при общении с нашим менеджером Вы утверждаете, что смартфоном не пользовались и не активировали, а по факту iPhone активирован и встал на гарантийное обслуживание в день Вашего получения в пункте выдачи заказов. Вы прислали нам видео распаковки из своей квартиры, где уже вскрытый смартфон достается из коробки,где заводские пломбы уже отсутствуют, что наводит на определенные сомнения в правдивости ваших показаний. Теперь по предпоследнему пункту: Вас никто не игнорировал, просто потребовалось немного больше времени на проведение дополнительной проверки нашей службой безопасности.
Удачных Вам покупок!
Добрый день. Большое спасибо за проявленный интерес к нашему магазину.
Теперь все по порядку.
Вами был оформлен возврат товара через 4 дня его эксплуатации. Изначально при разговоре с нашим менеджером (запись разговора имеется) Вы утверждаете, что обнаружили скол на экране при получении заказа в пункте выдачи товара Яндекс-маркета, однако не смотря на такой дефект, если он был конечно, Вы его забрали. Далее Вы отправляете из своей машины фотографию смартфона, который весь в пыли и имеет механическое повреждение, а именно скол на экране. Так же при общении с нашим менеджером Вы утверждаете, что смартфоном не пользовались и не активировали, а по факту iPhone активирован и встал на гарантийное обслуживание в день Вашего получения в пункте выдачи заказов. Вы прислали нам видео распаковки из своей квартиры, где уже вскрытый смартфон достается из коробки,где заводские пломбы уже отсутствуют, что наводит на определенные сомнения в правдивости ваших показаний. Теперь по предпоследнему пункту: Вас никто не игнорировал, просто потребовалось немного больше времени на проведение дополнительной проверки нашей службой безопасности.
Удачных Вам покупок!
Опоздали с доставкой на день, заранее об этом не сообщили, в день доставки только в 10 вечера пришло смс, что «доставим завтра».
Привезли не тот товар! Заказывал специально телевизор в черном цвете, немного доплатив, т.к. в других цветах стоило дешевле. В итоге привезли в коробке от модели au9000(черный) телевизор au9070(серый)!
Также видно, что телевизор был в употреблении - защитная пленка на экране в пузырях и отклеена снизу, а поверх нее наклеен скотч.
Уважаемый Максим Купров (maxim.kyprov)! Доставка вашего заказа не зависит от нашей компании. Доставку осуществляют наши партнеры ( Компания Яндекс) и по срокам от нас ничего не зависит. Защитной пленки на экране никогда на экране не было предусмотрено производителем. И ТВ у Вас новый! Скотч наклеен для защиты углов экрана-это предусмотрено от производителя!
Уважаемый Максим Купров (maxim.kyprov)! Доставка вашего заказа не зависит от нашей компании. Доставку осуществляют наши партнеры ( Компания Яндекс) и по срокам от нас ничего не зависит. Защитной пленки на экране никогда на экране не было предусмотрено производителем. И ТВ у Вас новый! Скотч наклеен для защиты углов экрана-это предусмотрено от производителя!
HIFI-ZONE, Моя основная претензия, что привезли товар другой модели - на это вы не ответили. Почему товар не соответствует заказанному?
И как в коробке от одной модели оказался телевизор другой модели? Отсюда делаю вывод, что коробку вскрывали, телевизор вынимали.
HIFI-ZONE, Моя основная претензия, что привезли товар другой модели - на это вы не ответили. Почему товар не соответствует заказанному?
И как в коробке от одной модели оказался телевизор другой модели? Отсюда делаю вывод, что коробку вскрывали, телевизор вынимали.
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