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Доброе утро, Дмитрий!
Сожалеем, что с Вашим заказом произошла такая проблема :(
Дело в том, что в процессе доставки каким-то образом произошла подмена нашего товара. У нас есть видеозапись упаковки Вашего товара, на которой видно, что клали мы именно телефон.
Сейчас решаем этот вопрос с Яндексом.
И ещё раз очень сожалеем, что Вашего заказа коснулась такая проблема :(
Доброе утро, Дмитрий!
Сожалеем, что с Вашим заказом произошла такая проблема :(
Дело в том, что в процессе доставки каким-то образом произошла подмена нашего товара. У нас есть видеозапись упаковки Вашего товара, на которой видно, что клали мы именно телефон.
Сейчас решаем этот вопрос с Яндексом.
И ещё раз очень сожалеем, что Вашего заказа коснулась такая проблема :(
Добрый день, Никита!
Сожалеем, что с вашим заказом произошла такая проблема😔
В таком состоянии устройство является браком и вы можете вернуть его в пункт выдачи.
Мы всегда на связи (в чате по заказу или по номеру +7 910 737-30-78) и готовы помочь решить вашу проблему🙏🏻
Добрый день, Никита!
Сожалеем, что с вашим заказом произошла такая проблема😔
В таком состоянии устройство является браком и вы можете вернуть его в пункт выдачи.
Мы всегда на связи (в чате по заказу или по номеру +7 910 737-30-78) и готовы помочь решить вашу проблему🙏🏻
Не честный продавец. В описание написано что со стилусом в комплекте. Приехал без стилуса. Написал в чат поддержки Яндекса, они написали продавцу со мной не кто не вышел на связь.
Аппарат пришёл с двумя маленькими трещинами на задней крышке, не соответствует фото приложенное к товару, аккумулятор быстро садится, отпечаток пальца срабатывает с 4-6 раза, так же и со сканом лица. Соединение мобильной связи нестабильное. Товар не предназначен для продажи, что тоже не указано, а подлежит утилизации (со стороны Samsung).
Здравствуйте, Александр!
Сожалеем, что с вашим заказом произошла такая проблема😔
Перед отгрузкой все наши устройства проходят проверку, тем более к продаже не допускаем устройства с трещинами.
Смеем предложить, что сам телефон был подтвержден во время транспортировки.
В таком состоянии устройство является браком и вы можете его вернуть в пункт выдачи.
По поводу того, что устройство «не предназначено для продажи»: это витринный экземпляр, который был официально прошит на сайте Samsung с присвоением серийного номера. В описании товара эта информация указана. Продажа таких устройств Samsung разрешена и они идентичны своей модели.
Мы всегда на связи (в чате по заказу или по номеру +7 910 737 3078) и готовы помочь решить вашу проблему 🙏
Здравствуйте, Александр!
Сожалеем, что с вашим заказом произошла такая проблема😔
Перед отгрузкой все наши устройства проходят проверку, тем более к продаже не допускаем устройства с трещинами.
Смеем предложить, что сам телефон был подтвержден во время транспортировки.
В таком состоянии устройство является браком и вы можете его вернуть в пункт выдачи.
По поводу того, что устройство «не предназначено для продажи»: это витринный экземпляр, который был официально прошит на сайте Samsung с присвоением серийного номера. В описании товара эта информация указана. Продажа таких устройств Samsung разрешена и они идентичны своей модели.
Мы всегда на связи (в чате по заказу или по номеру +7 910 737 3078) и готовы помочь решить вашу проблему 🙏
Здравствуйте, понимаем ваше недовольство и приносим извинения. Для решения данной проблемы ответьте в чате по заказу или свяжитесь с нами по номеру +7 910 737 3078. Придумаем как вам помочь без возврата устройства.
Здравствуйте, понимаем ваше недовольство и приносим извинения. Для решения данной проблемы ответьте в чате по заказу или свяжитесь с нами по номеру +7 910 737 3078. Придумаем как вам помочь без возврата устройства.
Добрый день, Алиса! Подскажите, получилось ли решить ваш вопрос? Всё ли хорошо?
Добрый день, Алиса! Подскажите, получилось ли решить ваш вопрос? Всё ли хорошо?
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