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Доброе утро, Дмитрий!
Сожалеем, что с Вашим заказом произошла такая проблема :(
Дело в том, что в процессе доставки каким-то образом произошла подмена нашего товара. У нас есть видеозапись упаковки Вашего товара, на которой видно, что клали мы именно телефон.
Сейчас решаем этот вопрос с Яндексом.
И ещё раз очень сожалеем, что Вашего заказа коснулась такая проблема :(
Доброе утро, Дмитрий!
Сожалеем, что с Вашим заказом произошла такая проблема :(
Дело в том, что в процессе доставки каким-то образом произошла подмена нашего товара. У нас есть видеозапись упаковки Вашего товара, на которой видно, что клали мы именно телефон.
Сейчас решаем этот вопрос с Яндексом.
И ещё раз очень сожалеем, что Вашего заказа коснулась такая проблема :(
Добрый день, Никита!
Сожалеем, что с вашим заказом произошла такая проблема😔
В таком состоянии устройство является браком и вы можете вернуть его в пункт выдачи.
Мы всегда на связи (в чате по заказу или по номеру +7 910 737-30-78) и готовы помочь решить вашу проблему🙏🏻
Добрый день, Никита!
Сожалеем, что с вашим заказом произошла такая проблема😔
В таком состоянии устройство является браком и вы можете вернуть его в пункт выдачи.
Мы всегда на связи (в чате по заказу или по номеру +7 910 737-30-78) и готовы помочь решить вашу проблему🙏🏻
Не честный продавец. В описание написано что со стилусом в комплекте. Приехал без стилуса. Написал в чат поддержки Яндекса, они написали продавцу со мной не кто не вышел на связь.
Здравствуйте, Антон! Очень жаль, что у вас сложилось такое первое впечатление(
В описании к товару указано: "В комплекте с коробкой, без зарядного устройства"
Устройство можно проверить, и если не подойдет — вернуть его в пункт Яндекс Маркета в течение 7 дней (либо оформить возврат через нас).
В любом случае мы всегда на связи (в чате по заказу или по номеру +7 910 737 3078) и готовы помочь решить все вопросы 🙏
Здравствуйте, Антон! Очень жаль, что у вас сложилось такое первое впечатление(
В описании к товару указано: "В комплекте с коробкой, без зарядного устройства"
Устройство можно проверить, и если не подойдет — вернуть его в пункт Яндекс Маркета в течение 7 дней (либо оформить возврат через нас).
В любом случае мы всегда на связи (в чате по заказу или по номеру +7 910 737 3078) и готовы помочь решить все вопросы 🙏
Аппарат пришёл с двумя маленькими трещинами на задней крышке, не соответствует фото приложенное к товару, аккумулятор быстро садится, отпечаток пальца срабатывает с 4-6 раза, так же и со сканом лица. Соединение мобильной связи нестабильное. Товар не предназначен для продажи, что тоже не указано, а подлежит утилизации (со стороны Samsung).
Здравствуйте, Александр!
Сожалеем, что с вашим заказом произошла такая проблема😔
Перед отгрузкой все наши устройства проходят проверку, тем более к продаже не допускаем устройства с трещинами.
Смеем предложить, что сам телефон был подтвержден во время транспортировки.
В таком состоянии устройство является браком и вы можете его вернуть в пункт выдачи.
По поводу того, что устройство «не предназначено для продажи»: это витринный экземпляр, который был официально прошит на сайте Samsung с присвоением серийного номера. В описании товара эта информация указана. Продажа таких устройств Samsung разрешена и они идентичны своей модели.
Мы всегда на связи (в чате по заказу или по номеру +7 910 737 3078) и готовы помочь решить вашу проблему 🙏
Здравствуйте, Александр!
Сожалеем, что с вашим заказом произошла такая проблема😔
Перед отгрузкой все наши устройства проходят проверку, тем более к продаже не допускаем устройства с трещинами.
Смеем предложить, что сам телефон был подтвержден во время транспортировки.
В таком состоянии устройство является браком и вы можете его вернуть в пункт выдачи.
По поводу того, что устройство «не предназначено для продажи»: это витринный экземпляр, который был официально прошит на сайте Samsung с присвоением серийного номера. В описании товара эта информация указана. Продажа таких устройств Samsung разрешена и они идентичны своей модели.
Мы всегда на связи (в чате по заказу или по номеру +7 910 737 3078) и готовы помочь решить вашу проблему 🙏
Читать дальше
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