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Заказ вместо второго января доставили девятого! При этом трижды сообщали (в том числе от сотрудника Яндекс Маркет в чате): «Привезем заказ сегодня», и… не привозили. Единственное сообщение 3 января - «извините, мы не успели доставить ваш заказ», дальше - несколько дней тишины. После доставки - никаких извинений за такую позорную организацию доставки. Сильнейшее разочарование сервисом Яндекс Маркета и услугами ЕГО СОБСТВЕННОЙ службы доставки. Позорище… Ставлю две звезды, а не одну только за то, что заказ мне всё-таки привезли.
Невнимательная комплектация заказа. Брала в подарок дуб Сонома и чёрные штанги. Пришел ясень с белыми. Пришлось оставить, чтобы не мучить возвратом родителей
Добрый день, Уважаемый покупатель! Благодарим Вас выбор деревянной этажерки GASTRORAG. Приносим Вам свои извинения. Логистические ошибки при обработке заказов на нашем складе и на складе Яндекс Маркета, к сожалению, полностью исключить невозможно. Желаем Вам в будущем только приятных покупок!
Добрый день, Уважаемый покупатель! Благодарим Вас выбор деревянной этажерки GASTRORAG. Приносим Вам свои извинения. Логистические ошибки при обработке заказов на нашем складе и на складе Яндекс Маркета, к сожалению, полностью исключить невозможно. Желаем Вам в будущем только приятных покупок!
Товар должны были привезти двумя днями ранее, но не привезли. В личном кабинете кнопка "Отследить" появилась как обычно, но не работала. Понять, где находится машина доставки, и, соответственно, распланировать свой день было невозможно. Неясно было также, техническая ли это ошибка или доставки в этот день также не будет. Техподдержка занималась отписками, в проблеме никак не разобрались.
Товар в итоге привезли. К курьеру никаких нареканий, всё отлично. Все претензии к техподдержке.
Добрый день, Виктория! Благодарим Вас за обратную связь. Сожалеем, что Вы столкнулись с подобной ситуацией. Мы упаковываем стеллажи в короба из гофрокартона, для усиления упаковки используем угловые и межполочные вставки также из гофрокартона. При аккуратной доставке этого вполне достаточно. Но мы доставляем товар только до сортировочного центра, а дальнейшую доставку заказов покупателям осуществляет сам маркетплейс, и ее качество мы проконтролировать не можем. С уважением, клиентский сервис Gastrorag & Gemlux
Добрый день, Виктория! Благодарим Вас за обратную связь. Сожалеем, что Вы столкнулись с подобной ситуацией. Мы упаковываем стеллажи в короба из гофрокартона, для усиления упаковки используем угловые и межполочные вставки также из гофрокартона. При аккуратной доставке этого вполне достаточно. Но мы доставляем товар только до сортировочного центра, а дальнейшую доставку заказов покупателям осуществляет сам маркетплейс, и ее качество мы проконтролировать не можем. С уважением, клиентский сервис Gastrorag & Gemlux
Добрый день. Мы доставляем товар только до сортировочного центра. Дальнейшую доставку заказов покупателям осуществляет сам маркетплейс, мы на ее скорость повлиять не можем. Если доставка задерживается, пожалуйста, обратитесь в службу поддержки.
Добрый день. Мы доставляем товар только до сортировочного центра. Дальнейшую доставку заказов покупателям осуществляет сам маркетплейс, мы на ее скорость повлиять не можем. Если доставка задерживается, пожалуйста, обратитесь в службу поддержки.
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