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Добрый день!
Сожалеем о такой неприятной ситуации. Если привезенный товар не соответствует действительности, Вы всегда можете открыть спор и связаться с нами для решения проблемы.
Добрый день!
Сожалеем о такой неприятной ситуации. Если привезенный товар не соответствует действительности, Вы всегда можете открыть спор и связаться с нами для решения проблемы.
Добрый день!
Сожалеем о случившемся. К сожалению, после передачи заказа курьеру Яндекса, мы теряем возможность влиять на доставку: это не наш курьер. Поэтому не ставьте нам две звезды :с мы старались
Добрый день!
Сожалеем о случившемся. К сожалению, после передачи заказа курьеру Яндекса, мы теряем возможность влиять на доставку: это не наш курьер. Поэтому не ставьте нам две звезды :с мы старались
• Заказ доставили не в тот день
• Не предупредили о переносе даты
Комментарий:
Комментарий по поводу доставки.
Курьер позвонил 2 раза с небольшим интервалом между звонками, мы не успели поднять трубку, так как были заняты. Пытались перезвонить курьеру обратно как увидели сразу же, но это оказалось невозможно, так как телефон общий и требовал кода клиента. Мы написали тут в чат продавцу, никто не отвечал. Написали в поддержку яндекса, там сказали, что номер курьера можете взять у продавца товара (дали номер), я связался с продавцом товара через их сайт и там мне сообщили что тоже не могут дать номер курьера, так как эта информация для них недоступна и есть только у яндекса. В итоге никто мне номер не дал, курьеру дозвониться не мог обратно и мой заказ отменили в этот день и перенесли на следующий, что не очень обрадовало нас, так как заказ ждали именно в этот день. Вывод. С курьером невозможно связаться, если пропустили его звонок. А нам звонок даже и не нужен был, так как в комментарии мы указали оставить посылку у двери и без звонка. Но комментарии, похоже, тоже не читают.
А с самим товаром все ок, доставили на следующий день. Спасибо
Станислав, очень жаль что так случилось! Надеемся что исправим нашу ошибку
Станислав, очень жаль что так случилось! Надеемся что исправим нашу ошибку
Читать дальше
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