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Телефон оригинальный, приехал хорошо упакованным. Но есть непонятное шипение микрофона во время записи видео или голосовых в соц. сетях, во время разговора по телефону шипения никакого нету. Не знаю в чем проблема
Никита, здравствуйте! Спасибо за Вашу оценку! Попробуйте обновить телефон до последней версии IOS. Если проблема останется, то свяжитесь с нами, пожалуйста, по контактам из вложенного листочка. Мы обязательно Вам поможем!
Никита, здравствуйте! Спасибо за Вашу оценку! Попробуйте обновить телефон до последней версии IOS. Если проблема останется, то свяжитесь с нами, пожалуйста, по контактам из вложенного листочка. Мы обязательно Вам поможем!
Отвратительный сервис. Продавец поставил не тот товар, а сотрудники яндекс поддержки обманули. Сначала я заказал и оплатил Смартфон Apple iPhone 15 128 ГБ, Dual: nano SIM + eSIM, черный, а мне пришел совсем другой аппарат, Смартфон Apple iPhone 15 128 ГБ, Dual: 2 nano SIM, модель A3092, версия iphone для китайского рынка где не работают некоторые важные функции! Мне прислали не тот товар! БУДЬТЕ ВНИМАТЕЛЬНЫ С ЭТИМ ПРОДАВЦОМ! НЕ СОВЕТУЮ ПОКУПАТЬ У НЕГО! ЛУЧШЕ ПЕРЕПЛАТИТЬ НЕМНОГО И КУПИТЬ У ДРУГОГО!
Далее, я попросил заменить на нужный мне товар, за который я заплатил изначально! Продавцом было отказано.
Далее обратился в службу поддержки Яндекс с просьбой или заменить товар на тот, который я заказал или вернуть деньги и компенсировать разницу в цене на прежних условиях (покупка в сплит) на площадке Яндекс маркет, на что мне сотрудник поддержки сообщил, цитирую:
-«Товар обмену не подлежит, но могу предложить вариант, при котором вы сможете оформить такой же заказ по прежней цене.
Для этого верните, пожалуйста, Смартфон Apple iPhone 15 128 ГБ, Dual: nano SIM + eSIM, черный на склад и повторите заказ после возврата денег. Я помогу и с возвратом, и на всех последующих этапах, а как только деньги с нашей стороны уйдут в банк — сразу отправлю промокод на скидку, который компенсирует разницу в цене.
Специалист службы поддержки клиентов Яндекс Маркета»
Только на основании этого обещания я сдал товар.
В итоге, пока мне НЕДЕЛЮ согласовывали это решение, цена на телефон выросла на 10000-15000руб, (о чем я предупреждал яндекс и просил ускориться), а сотрудники Яндекса мне предоставили промокод на скидку только в 5000руб., что не компенсирует обещанную разницу в цене. Когда я указал Яндекс на их обещание, мне сказали, что это максимально возможная компенсация и за полной компенсацией следует обратиться к продавцу, продавец игнорирует и звонки и сообщения. Будьте внимательны и к продавцу и к Яндекс! От Яндекса вообще такого не ожидал! Возмутительно!
Константин, добрый день! Очень жаль, что так получилось. Мы предложили Вам замену телефона курьерским сервисом, вы отказались. Заменить телефон через Яндекс мы никак не можем: отсутствует такая функция на платформе. Мы пошли Вам навстречу и согласовали возврат средств без экспертизы. Больше мы никак помочь не можем. Мы всегда на связи с 11:00 до 19:00.
Константин, добрый день! Очень жаль, что так получилось. Мы предложили Вам замену телефона курьерским сервисом, вы отказались. Заменить телефон через Яндекс мы никак не можем: отсутствует такая функция на платформе. Мы пошли Вам навстречу и согласовали возврат средств без экспертизы. Больше мы никак помочь не можем. Мы всегда на связи с 11:00 до 19:00.
Нет, привозят не тот товар, который заказываешь, вместо синего, который дороже на 3 тысячи из за цвета привезли черный который не леквид так как по закону его нельзя вернуть, и на это рассчитывает продавец, не советую у них что то покупать , в чеки у меня стоит цвет синий, привозят черный , на переговоры об обмени на тот цвет который купил на уступки не пошли, за обмен на тот цвет который я купил, предложили удалить негативный отзыв.
Здравствуйте. Мы предложили обменять на синий цвет за наш счет. Или просто оформить возврат. Вы же настаивали на том, чтобы мы привезли вам синие наушники и сверху заплатили вам деньги. Вы очень странный человек.
Здравствуйте. Мы предложили обменять на синий цвет за наш счет. Или просто оформить возврат. Вы же настаивали на том, чтобы мы привезли вам синие наушники и сверху заплатили вам деньги. Вы очень странный человек.
Брала на свой страх и риск, был один отзыв, пришел во время, все целое, коробка с небольшими коцками , но это не страшно, проверили, все совпадает, новенький не восстановленный
Кристина, спасибо за доверие! От всего сердца желаем Вам счастливого пользования и новых удачных покупок!
Кристина, спасибо за доверие! От всего сердца желаем Вам счастливого пользования и новых удачных покупок!
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Чёрные стоят дешевле так что тут проблема даже не в предпочтениях.","pro":null,"contra":"Привезли не то или не все товары","type":0,"delivery":null,"deliveredBy":0,"orderId":"436692203","votes":{"agree":3,"reject":5,"total":8,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"298189044":{"entity":"review","id":"298189044","isCpa":true,"recommend":false,"shopId":106232073,"userId":1282770618,"anonymous":0,"created":1713084768735,"averageGrade":1,"comment":"Отвратительный сервис. Продавец поставил не тот товар, а сотрудники яндекс поддержки обманули. Сначала я заказал и оплатил Смартфон Apple iPhone 15 128 ГБ, Dual: nano SIM + eSIM, черный, а мне пришел совсем другой аппарат, Смартфон Apple iPhone 15 128 ГБ, Dual: 2 nano SIM, модель A3092, версия iphone для китайского рынка где не работают некоторые важные функции! Мне прислали не тот товар! БУДЬТЕ ВНИМАТЕЛЬНЫ С ЭТИМ ПРОДАВЦОМ! НЕ СОВЕТУЮ ПОКУПАТЬ У НЕГО! ЛУЧШЕ ПЕРЕПЛАТИТЬ НЕМНОГО И КУПИТЬ У ДРУГОГО! \nДалее, я попросил заменить на нужный мне товар, за который я заплатил изначально! Продавцом было отказано.\nДалее обратился в службу поддержки Яндекс с просьбой или заменить товар на тот, который я заказал или вернуть деньги и компенсировать разницу в цене на прежних условиях (покупка в сплит) на площадке Яндекс маркет, на что мне сотрудник поддержки сообщил, цитирую:\n-«Товар обмену не подлежит, но могу предложить вариант, при котором вы сможете оформить такой же заказ по прежней цене.\n\nДля этого верните, пожалуйста, Смартфон Apple iPhone 15 128 ГБ, Dual: nano SIM + eSIM, черный на склад и повторите заказ после возврата денег. 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