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• Пункт выдачи трудно найти
• Не предупредили о переносе доставки
Комментарий:
После получения оповещения по эл. почте и на странице "заказы" появилась пометка, о том, что заказ ждёт в пункте выдачи по адр. Сельскохозяйственная 9, отправилась за получением. Однако сотрудник, заявил, что моего (с таким номером) заказа нет! После предъявления уведомлений о том, что заказ доставлен, на требование найти заказ, сотрудник начал вести себя нагло, хамил и заявил, что "ничего он искать не будет и мне нужно прийти в другой день".
Назвать свои имя и фамилию отказывался, до тех пор пока я его не сфоторгафировала и не потребовала книгу жалоб. После этого он всежеьпредставился - Егор Булига, и мне была предложена абсолютно чистая тетрадь, без нумерования листов, шнурования и опечатывания. Т.е. таких может быть десяток на любой случай. Смысла что то там писать не было никакого и я вынуждена была уйти ни с чем.
Такое поведение сотрудника пункта выдачи недопустимо и нарушает все существующие правила.
Позже выяснилось, что продавец без предупреждений и согласований, изменил место доставки с обозначенного при заказе, на тот который был предпочтителен для него. Но почему уведомление тогда Яндекс прислал с тем пунктом, что указан при заказе? Подобное отношение к покупателю просто возмущает, тем более, что подобная ситуация возникает уже не первый раз. Или везите туда, куда выбрал покупатель, или хотя бы уведомления присылайте на тот адрес, где реально находится заказ. Что бы покупатель не разыскивал каждый раз "с собаками", свой заказ, тратя нервы и время. Можно было бы ноль поставить, поставила бы.
Был гимор с заказом первого, другого светильника. Сотрудник утром позвонил, сказал что его нет и предложил другой по этой же стоимости. Договорились что перезвонит вечером. Но вечером никто не перезвонил. Сам заказал другой светильник. Получил, но он неудокомплектован. Отсутствуют фиксирующие гайки. То есть, светильник сборке и установке не подлежит.
Ванную прислали со сколом. Жду решения от продавца целый день, никак не решается мой вопрос с возвратом. Продавец не может найти решение как забрать ванную.
• Курьер был невежлив
• Курьер не сообщил, когда приедет
Комментарий:
Курьер при звонке, разговаривает не вежливо, ни здравствуйте ни до свидания не говорит. Когда заставил товар разговаривал на ты, и ещё упрекнул за то что не сказал что спущусь, хотя при последнем звонке, я сказал что бы сообщили о приезде, что бы спуститься.
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