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• Привезли не то или не все товары
• Курьер не сообщил, когда приедет
• Курьер приехал не в то время
• Заказ доставили не в тот день
Комментарий:
Товар меньшего размера. Продавец несколько раз просил "натягивать", несмотря что даже визуально видно, что размер не тот. Видимо, хотел, чтобы я товар порвала и он стал ненадлежащего качества. Звонил с наездами. Не знала, что такое возможно в культурной столице. Разговор был на громкой связи в офисе Сдека на Бакинских комиссаров, 99, свидетелей 2 операционистки. Отвратительное отношение.
Здравствуйте Татьяна. Товар был Вам отправлен в оригинальной запечатанной упаковке, на которой прописаны все парт номера от Вашей модели. Мы в день заказа Вас предупредили, что заказ может поступить раньше, Вы ответили, что Вам это удобно, за 1 день день до доставки Вас предупредили о доставке и Вы были согласны получить раньше, в день доставки мы Вам так же позвонили и Вы сказали, что самостоятельно сменили курьера на удобный пункт Выдачи для получения заказа. Оригинальные ремешки действительно одеваются с трудом, в этом отличие оригинала от хорошей реплики. Никто на вас не повышал голос, мы пытались Вам пояснить как сделать так, чтобы Вы остались довольны своей покупкой. Нам искренне жаль, что у Вас осталось такое мнение о нашей компании. Спасибо.
Здравствуйте Татьяна. Товар был Вам отправлен в оригинальной запечатанной упаковке, на которой прописаны все парт номера от Вашей модели. Мы в день заказа Вас предупредили, что заказ может поступить раньше, Вы ответили, что Вам это удобно, за 1 день день до доставки Вас предупредили о доставке и Вы были согласны получить раньше, в день доставки мы Вам так же позвонили и Вы сказали, что самостоятельно сменили курьера на удобный пункт Выдачи для получения заказа. Оригинальные ремешки действительно одеваются с трудом, в этом отличие оригинала от хорошей реплики. Никто на вас не повышал голос, мы пытались Вам пояснить как сделать так, чтобы Вы остались довольны своей покупкой. Нам искренне жаль, что у Вас осталось такое мнение о нашей компании. Спасибо.
Упаковка - только заводская коробка и пакет (без дополнительной защиты).
Курьер позвонил заранее (за 2 часа) и назвал время, но приехал на полчаса раньше (хорошо, кто-то был дома).
Однако, претензий нет.
Всё отлично. Товар оригинальный, пришел быстро. Продавца рекомендую. После заказа, позвонил менеджер из магазина, уточнил есть ли у пеня контроллер и не ошибся ли я с выбором частоты zwave
Здравствуйте Руслан. Доставка Вашего заказа была с Вами согласована нашим менеджером с 10 до 22-00 эту информацию Вам может предоставить Яндекс ( так как все разговоры записывались ). Курьер заказ Вам доставил в 20-08. В день доставки наш менеджер с Вами был на связи. В чем причина столь низкой оценки ? Спасибо
Здравствуйте Руслан. Доставка Вашего заказа была с Вами согласована нашим менеджером с 10 до 22-00 эту информацию Вам может предоставить Яндекс ( так как все разговоры записывались ). Курьер заказ Вам доставил в 20-08. В день доставки наш менеджер с Вами был на связи. В чем причина столь низкой оценки ? Спасибо
Здравствуйте Арсений. Доставка была запланирована на 16 января 2024 года. Ваш заказ поступил в Ваш город на неделю раньше срока. Но по погодным условиям с Ваших слов Вы самостоятельно сменили адресную доставку на пункт выдачи. Заказ поступил в пункт выдачи на 2 дня раньше срока. Вы могли его забрать в любой день ( срок хранения в пункте выдачи 10 дней ). Мы с Вами были на связи все это время и со своей стороны ускорили доставку. Мы не знали, что раньше срока заказ Вам не нужен. Спасибо за понимание.
Здравствуйте Арсений. Доставка была запланирована на 16 января 2024 года. Ваш заказ поступил в Ваш город на неделю раньше срока. Но по погодным условиям с Ваших слов Вы самостоятельно сменили адресную доставку на пункт выдачи. Заказ поступил в пункт выдачи на 2 дня раньше срока. Вы могли его забрать в любой день ( срок хранения в пункте выдачи 10 дней ). Мы с Вами были на связи все это время и со своей стороны ускорили доставку. Мы не знали, что раньше срока заказ Вам не нужен. Спасибо за понимание.
Здравствуйте Сергей, спасибо Вам за оценку и нашей работы. Мы стараемся для наших клиентов.
Здравствуйте Сергей, спасибо Вам за оценку и нашей работы. Мы стараемся для наших клиентов.
Читать дальше
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