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Отсутствует место для проверки работы техники. Сотрудники магазина "Пятёрочка" абсолютно никак не помогали и не принимали никакого участия в выдаче заказа. Столов для распаковки так же нет.
Сложно искать нужный товар в каталог, много нелогичных решений.
Прислали не тот товар, замена заняла почти две недели с кучей гемороя с написанием заявлений и т.д.
продавец в магазине/пвз L153 на "Савеловской"(стр.12)
отказывался вскрыть упаковку товара для последующего его осмотра , до его оплаты.
он объяснял это "запретом руковдства", "поврежденной заводской упаковкой" и т.п. бредом.
в общем в данной точке продаваны чудят как хотят и им плевать на фз.
Поддержка ужасная, не дозвониться, по почте отвечают более менее. Дорогая доставка. Сказали, что товар есть в наличии в магазине в Москве , но доставкой отправили из Питера.
"Доставим на следующий день в выбранное вами время" - не соответствует действительности. На звонок курьеру, когда он соизволит приехать, тот ответил, что сейчас занят и приедет во второй половине дня, во сколько именно у него начинается вторая половина дня, он не уточнил. Вторая половина дня закончилась, а курьер теперь даже не отвечает на звонки. Вот такое "выбранное время". Товар пока не получил.
За все время, пришло только одно письмо, об авто регистрации в магазине. Больше никаких писем или звонков с уведомлениями не было. Даже удивило то, что отправили не оплаченных заказ и предварительно не позвонили его подтвердить.
При получении был дефект упаковки, она была вскрыта и надорвана, заказывал беспроводную зарядку в подарок, теперь вид не презентабельный.
Качество описания товара, средства коммуникации, общение с персоналом
Комментарий:
Такое ощущение, что всем на все наплевать. Прислали багажник с системой крепления, не соответствующей инструкции. Думал, ну ладно, специалисты всё объяснят - ага, как же! В чате на сайте в принципе никогда никто не отвечает, даже робота нет. По телефону менеджеры интернет-магазина хоть и вежливые, но ничего не знают, только "перевести на магазин". В магазине как повезет, но явно им неинтересно со звонками работать, в итоге ничего не объяснили, дали почту отдела рекламаций. Отдел рекламаций в технике не разбирается, решать вопрос не хочет, их вполне устраивает возврат товара из-за такой вот ерунды. Пипец просто! Ладно в итоге один из менеджеров поддержки, Руслан, разобрался что к чему и помог.
Здравствуйте, Иван.
Благодарим Вас за обратную связь. Мы обязательно проведем служебную проверку по данному инциденту. Приносим искренние извинения за предоставленные неудобства.
Если у Вас возникнут какие-либо вопросы или пожелания, пожалуйста, напишите нам на почту help@carcam.ru.
Здравствуйте, Иван.
Благодарим Вас за обратную связь. Мы обязательно проведем служебную проверку по данному инциденту. Приносим искренние извинения за предоставленные неудобства.
Если у Вас возникнут какие-либо вопросы или пожелания, пожалуйста, напишите нам на почту help@carcam.ru.
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