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Мария, здравствуйте. Поясните, пожалуйста, суть претензии. Кресло вам было отправлено в точности с той номенклатурой, что вы заказывали. Разрешите уточнить, что вас не устроило? И почему «отвратительно»?
Мария, здравствуйте. Поясните, пожалуйста, суть претензии. Кресло вам было отправлено в точности с той номенклатурой, что вы заказывали. Разрешите уточнить, что вас не устроило? И почему «отвратительно»?
Мария, здравствуйте! В вашем заказе не было пенала. В комплекте были указаны Ранец Berlingo Expert Mini "Gamer" 36*27*14см, 2 отделения, 2 кармана, анатомическая спинка, мешок для обуви. Пенала в комплекте нет. Если Вас не устраивает или не подошел товар, вы можете его вернуть, сохранив товарный вид.
Мария, здравствуйте! В вашем заказе не было пенала. В комплекте были указаны Ранец Berlingo Expert Mini "Gamer" 36*27*14см, 2 отделения, 2 кармана, анатомическая спинка, мешок для обуви. Пенала в комплекте нет. Если Вас не устраивает или не подошел товар, вы можете его вернуть, сохранив товарный вид.
Впечатления от товара прекрасные.
От доставки отвратительные.
Я делала заказ в свою квартиру. На 13 этаж. У нас в доме лифт. Но потом решила занести в офис на 1 этаже. В этом же доме. То есть по сути облегчила задачу доставщику.
Он поднёс к двери офиса, и сказал, что оставит на улице, потому что у него подъем не оплачен.
О каком подъёме идёт речь, я не поняла.
Я ему сказала, что у меня вообще был заказ в квартиру.
На что он мне сказал, что это оплачивается отдельно. (шкаф весит максимум 10 кг).
Такого не было в заказе.
Мне привозили посудомоечную машину в квартиру, купленную на том же яндекс макете, она весила 70 кг, и никакой речи не было про дополнительную оплату при подъёме (заметьте - на лифте!!!!!).
А ваш курьер вёл себя так, как будто я на халяву хочу заставить его делать дополнительную работу
Здравствуйте, Оксана. Понимаем ваше возмущение, но считаем должным объяснить действия курьера. Ваш шкаф весит 40 кг, по регламенту подъем крупногабаритного товара оплачивается отдельно. Эту опцию можно подключить при оформлении заказа. Данную услугу вы не заказали. Не можем комментировать ценообразование других компаний, но мы не включаем различные услуги в цену товара по умолчанию.
Здравствуйте, Оксана. Понимаем ваше возмущение, но считаем должным объяснить действия курьера. Ваш шкаф весит 40 кг, по регламенту подъем крупногабаритного товара оплачивается отдельно. Эту опцию можно подключить при оформлении заказа. Данную услугу вы не заказали. Не можем комментировать ценообразование других компаний, но мы не включаем различные услуги в цену товара по умолчанию.
Алия, здравствуйте! Заказ нам пришел на глобусы без подсветки, в подтверждении мы выслали Вам скриншот заказа. Мы отправили товар в точном соответствии с тем, что был в заказе. Вы можете оформить возврат, если товар вас не устроил. Мы приносим извинения за доставленные неудобства.
Алия, здравствуйте! Заказ нам пришел на глобусы без подсветки, в подтверждении мы выслали Вам скриншот заказа. Мы отправили товар в точном соответствии с тем, что был в заказе. Вы можете оформить возврат, если товар вас не устроил. Мы приносим извинения за доставленные неудобства.
Читать дальше
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