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Все отлично, но выяснилось, что доставка только до подъезда. Может это где-то и написано мелким шрифтом, но о таких вещах нужно заранее предупреждать. Занесли, конечно, потому что первый этаж. Сам диван супер.
• Курьер приехал не в то время
• Заказ доставили не в тот день
• Не предупредили о переносе доставки
Комментарий:
Доставка была мне обещана на воскресенье. В воскресенье ни дивана, ни звонка, что дивана не будет. По телефону сказали, что у них вообще не было свободных машин на воскреснье, и как у меня приняли доставку на этот день не понятно. Но я ведь не сумасшедшая и прекрасно помню разговор о том, что диван будет в воскресенье во второй половине дня. И в этот день были отменены другие дела. Диван ждали. Но его не привезли.
Второй момент. Когда диван привезли, доставщик сказал, что сборки не будет. Он не собирает диван. И у нас она не включена.
У меня вопрос к менеджеру, который не уведомил меня о том, что сборка дивана не включена в стоимость и что если она нужна, нужно доплачивать за нее отдельно. Естественно, мы бы доплатили за сборку. Вопрос совершенно в другом.
Вопрос в том, что этого не было озвучено!
Этот момент вообще не обговорился, и я подумала, что сборка дивана включена в заказ, по умолчанию.
Впервые столько много вопросов к доставке и сервису яндекс.
9 месяцев назад
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