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Заказал игровое кресло, оплатил доставку на дом. Заказ обработали оперативно, доставку назначили на следующий день, несмотря на то, что день праздничный - 1 мая. Еще и учли мои пожелания по раннему сроку доставки: заказ привезли через час после открытия компании, приехали приятные ребята - не курьеры, а непосредственно представители компании, тут вопросов нет.
Но возникла накладка: заказывал один цвет, а привезли другой. На коробке со склада была правильная маркировка, но внутри коробки оказался другой цвет (судя по всему, производитель неправильно упаковал). Я обнаружил это при распаковке, уже гораздо позднее, нежели заказ был доставлен (доставили примерно в 13:00, распаковать смог в 16:00).
Связался с менеджером, объяснил ситуацию. Так ждал это кресло, думал, вопрос затянется до конца праздников. Однако в тот же день (напомню, я проблему обнаружил в 16:00, а магазин работает до 18:00 + это праздничный день 1 мая) проблему решили. Ко мне приехали в течение 1.5 часов и привезли на замену устраивающий меня цвет.
ВСЕ БЫ ТАК РАБОТАЛИ ПО ПРАЗДНИКАМ! Именно поэтому моя оценка - пять звезд по всем пунктам. Питерцы, покупайте только тут.
Недостатки:
Нет таких, потому что накладки бывают у всех - важно их оперативное разрешение в пользу интересов клиента, а в данном случае это выше всяких похвал.
Комментарий:
Коробка привезена аккуратная, полный комплект, распаковал, собрал сам за полчаса, доволен как слон.
Оперативно связались, пошли на огромные уступки в плане доставки в нерабочее время. Был после операции и сам бы не смог поднять кресло до квартиры и мог принять именно в пятницу после 21-00, а оформил заказ в 15-00, без вопросов курьер поднял и донес прямо до квартиры, за что ему огромное спасибо ;) Буду советовать магазин друзьям и знакомым.
На сайте интернет-магазина купил компьютерное кресло для дочери. По телефоны оформил заказ и доставку + сборка. Менеджер уточнил все характеристики кресла, удобство посадки, отзывы покупателей. Доставили покупку вовремя, собрали кресло за дополнительную плату по тарифу. Расчитался наличными, чек и документы были предоставленны.
Спасибо за сервис! 1) Хорошее общение - быстро перезвонили, девушка сделала максимум для правильного выбора игрового кресла.
2) Пошли навстречу с доставкой, доставили ровно в заказанное время.
3) Возник вопрос по настройке кресла - по телефону мастер все решил мгновенно. Отличный сервис без ненужных вопросов.
Выбор кресел здесь большой и спасибо менеджеру, что помог разобраться немного, посоветовал хорошую модель. Доставили кресло в сроки, еще и собрали мне его, за что тоже спасибо. Расплачивалась картой, никакой комиссии.
Купила здесь компьютерное кресло, все прошло замечательно, доставили прям таки сразу, вчера заказала - сегодня привезли, несмотря на выходной день!
5 лет назад, Санкт-Петербург
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