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Не первый раз уже здесь заказ делаю. Меня всё устраивает, хорошие менеджеры - всегда подскажут. Оперативно доставляют. Также однажды приезжал сам забирать заказ - всё отлично!
1)Перекупы. Товар на сайте это не складские позиции, а все что когда либо проходило через складскую программу магазина, в т.ч. то что уже снято с производства.
2)Заказ могут собирать 10 дней... собирать-собирать... и забыть, отправляют только после пинка.
3)Хрупкий товар не упаковывают должным образом при отправке транспортными компаниями, например вместо лакокрасочных материалов легко можете получить ящик месива.
4)После того как накосячили на связь не выходят.
5)К заказу не прикладывают нормально оформленные документы.
Комментарий:
Сделал заказ на 10тыс.руб. (грунты, лаки, шпатлевки, герметики).
Отправили Деловыми линиями, в одной мягкой картонной коробке, в дождливую погоду, указав вид груза "инструменты", не указав ни где у коробок верх, ни "хрупкий груз".
В результате все 16 из 16 банок подавились, часть протекло. Также не доложили одну оплаченную позицию из заказа.
Написал претензии в ДЛ по порче при транспортировке и в магазин по недостаче.
В ДЛ претензия взята в работу (скорее всего будет отказ т.к. груз неправильно упакован и неправильно маркирован)
Магазин за 5 рабочих дней ответить не соизволил, хотя до этого отвечали оперативно. Чтож, будем общаться через суд и Роспотребнадзор.
Здравствуйте. Получили от данного клиента письмо на почту. В письме, кроме "трехэтажного" мата, сути было крайне мало. С данным клиентом связывались по мобильному телефону, на который в процессе сборки заказа клиент отвечал исправно. После того как клиент прислал оскорбительное письмо нам на почту, на звонки от наших менеджеров, для прояснения описанной им проблемы выше и поиска ее решения, отвечать перестал (видимо стало стыдно за свое неадекватное письмо). Ответ на его письмо, где кроме оскорблений ничего толкового не было, прислали ему, после того как не смогли с ним связаться по телефону указанному в заказе. Убедительная просьба будьте добрее к друг другу. Любую проблему можно решить мирным путем и мы всегда рады понимающим и адекватным клиентам, с которыми можно вести диалог и бизнес. По поводу описанной ситуации с отправкой товара: на складе действительно забыли положить 1 позицию из заказа (за нее мы вернули денежные средства клиенту). По поводу замятых банок с ЛКМ (Лак, грунт, шпатлевка, герметик) каждую из них можно использовать по назначению. Делать возврат клиент отказался.
Здравствуйте. Получили от данного клиента письмо на почту. В письме, кроме "трехэтажного" мата, сути было крайне мало. С данным клиентом связывались по мобильному телефону, на который в процессе сборки заказа клиент отвечал исправно. После того как клиент прислал оскорбительное письмо нам на почту, на звонки от наших менеджеров, для прояснения описанной им проблемы выше и поиска ее решения, отвечать перестал (видимо стало стыдно за свое неадекватное письмо). Ответ на его письмо, где кроме оскорблений ничего толкового не было, прислали ему, после того как не смогли с ним связаться по телефону указанному в заказе. Убедительная просьба будьте добрее к друг другу. Любую проблему можно решить мирным путем и мы всегда рады понимающим и адекватным клиентам, с которыми можно вести диалог и бизнес. По поводу описанной ситуации с отправкой товара: на складе действительно забыли положить 1 позицию из заказа (за нее мы вернули денежные средства клиенту). По поводу замятых банок с ЛКМ (Лак, грунт, шпатлевка, герметик) каждую из них можно использовать по назначению. Делать возврат клиент отказался.
Здравствуйте, обработка заказа занимает до 3-х дней, но это в редких случаях, если нужно делать перемещение товара с удаленного склада. Как правило заказ обрабатывается в день оформления. Приносим свои извинения, за то что вам пришлось ждать обработки вашего заказа.
Здравствуйте, обработка заказа занимает до 3-х дней, но это в редких случаях, если нужно делать перемещение товара с удаленного склада. Как правило заказ обрабатывается в день оформления. Приносим свои извинения, за то что вам пришлось ждать обработки вашего заказа.
Занимаемся расходными материалами, у нас с мужем небольшой сервис и магазинчик при нём. Работая с ребятами у нас ни когда не возникает проблем с наполнением ассортимента, за что им спасибо!
Ребята молодцы. Подсказали нам с мужем и помогли с выбором грунта для покраски автомобиля. Рекомендую - хорошо разбираются в этом!
3 года назад, Москва
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