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Добрый день.
Видеофиксация сборки заказа не выявила несоответствий.
Уточните, что не соответствует по вашему заказу
С уважением, интернет-магазин 123.RU
Добрый день.
Видеофиксация сборки заказа не выявила несоответствий.
Уточните, что не соответствует по вашему заказу
С уважением, интернет-магазин 123.RU
• Заказ не подняли на этаж
• Заказ доставили не в тот день
Комментарий:
Доставка ужас, доставляют только до 19 часов. Пришлось ждать выходных. Курьер не смог доставить на этаж, по причине наличия неработающего шлагбаума, подошел к указанной машине, в машине никого, опять звонить курьеру, который пешком стоял все это время около шлагбаума🤯
Добрый день!
Проверили доставку Вашего заказа.
У Вас была доставка 25.04.2024, но, принять заказ в этот день Вы не смогли.
С Вами связался наш менеджер и согласовал с Вами перенос доставки на 28.04.2024
К сожалению, курьер не смог подъехать к дому по адресу доставки по причине неработающего шлагбаума. Добраться пешим способом курьер не смог так как не было возможности припарковаться.
С уважением, интернет-магазин 123.RU
Добрый день!
Проверили доставку Вашего заказа.
У Вас была доставка 25.04.2024, но, принять заказ в этот день Вы не смогли.
С Вами связался наш менеджер и согласовал с Вами перенос доставки на 28.04.2024
К сожалению, курьер не смог подъехать к дому по адресу доставки по причине неработающего шлагбаума. Добраться пешим способом курьер не смог так как не было возможности припарковаться.
С уважением, интернет-магазин 123.RU
Добрый день!
По результатам проверки, ситуация подтвердилась.
К сожалению, из за большого спроса, часть заказов были перенесены.
Приносим извинения за неудобства, уже работаем над тем чтобы избежать в будущем подобных ситуаций.
С уважением, интернет-магазин 123.RU
Добрый день!
По результатам проверки, ситуация подтвердилась.
К сожалению, из за большого спроса, часть заказов были перенесены.
Приносим извинения за неудобства, уже работаем над тем чтобы избежать в будущем подобных ситуаций.
С уважением, интернет-магазин 123.RU
Добрый день!
Проверили доставку Вашего заказа.
Доставка заказа предполагалась до квартиры.
Провели работу с курьером, чтобы подобное больше не повторилось.
С уважением, интернет-магазин 123.RU
Добрый день!
Проверили доставку Вашего заказа.
Доставка заказа предполагалась до квартиры.
Провели работу с курьером, чтобы подобное больше не повторилось.
С уважением, интернет-магазин 123.RU
Добрый день!
Сожалеем, что Вам пришлось столкнуться с данной ситуацией.
Провели работу с курьером, будем отслеживать ситуацию.
С уважением, интернет-магазин 123.RU
Добрый день!
Сожалеем, что Вам пришлось столкнуться с данной ситуацией.
Провели работу с курьером, будем отслеживать ситуацию.
С уважением, интернет-магазин 123.RU
Курьер не хотел разрешать мне делать проверку электроприбора и удостовериться в его целостности, комплектации. Запрещал включать в сеть до оплаты. Сообщил , что готов сейчас забрать блендер и уехать в другом направлении ! Мне , говорит , все равно -- купите или вернете блендер . Полное нежелание общаться с покупателем. Итог -- все было в комплекте. Блендер рабочий. Деньги оплачены наличными. На все ушло 5 минут.
Однако неприятный шлейф от этого человека витает рядом до сих пор. Может это таких людей подбирают , со специфическим менталитетом ? Других нет ?
Добрый день!
Пожалуйста, внимательно ознакомьтесь с правилами покупки на маркетплейсе.
До оплаты клиент, имеет возможность осмотреть упаковку, сам товар и проверить комплектацию.
Включение товара и его тестирование при курьере не предусмотрено.
Если товар не подошел или не понравился, но у него сохранены потребительские свойства и товарный вид, по закону имеется возможность вернуть его в течение 7 календарных дней (не считая дня получения).
Нарушение регламента доставки выявлено не было.
С уважением, интернет-магазин 123.RU
Добрый день!
Пожалуйста, внимательно ознакомьтесь с правилами покупки на маркетплейсе.
До оплаты клиент, имеет возможность осмотреть упаковку, сам товар и проверить комплектацию.
Включение товара и его тестирование при курьере не предусмотрено.
Если товар не подошел или не понравился, но у него сохранены потребительские свойства и товарный вид, по закону имеется возможность вернуть его в течение 7 календарных дней (не считая дня получения).
Нарушение регламента доставки выявлено не было.
С уважением, интернет-магазин 123.RU
Добрый день!
Благодарим Вас за оставленный отзыв!
Для решения данной проблемы, напишите, нам на почту support@123.ru. Пожалуйста, опишите проблему в письме максимально подробно.
С уважением, интернет-магазин 123.RU
Добрый день!
Благодарим Вас за оставленный отзыв!
Для решения данной проблемы, напишите, нам на почту support@123.ru. Пожалуйста, опишите проблему в письме максимально подробно.
С уважением, интернет-магазин 123.RU
Добрый день!
Сожалеем, что Вам пришлось столкнуться с данной ситуацией.
Данную ошибку исправили.
Мы готовы принять этот товар обратно, если он вас не устроил.
Для возврата товара, напишите, пожалуйста на адрес электронной почты гарантийного отдела: support@123.ru
С уважением, интернет-магазин 123.RU
Добрый день!
Сожалеем, что Вам пришлось столкнуться с данной ситуацией.
Данную ошибку исправили.
Мы готовы принять этот товар обратно, если он вас не устроил.
Для возврата товара, напишите, пожалуйста на адрес электронной почты гарантийного отдела: support@123.ru
С уважением, интернет-магазин 123.RU
Добрый день!
Благодарим Вас за оставленный отзыв.
Нам очень жал, что Вам привезли не ту модель.
Данную ошибку исправили и сделали все возможное, чтобы подобное не повторилось.
Для возврата товара, напишите, пожалуйста, нам на почту support@123.ru
С уважением, интернет-магазин 123.RU
Добрый день!
Благодарим Вас за оставленный отзыв.
Нам очень жал, что Вам привезли не ту модель.
Данную ошибку исправили и сделали все возможное, чтобы подобное не повторилось.
Для возврата товара, напишите, пожалуйста, нам на почту support@123.ru
С уважением, интернет-магазин 123.RU
Читать дальше
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